Trupti Udmale
Pune,India
Summary
Highly skilled Application support analyst experienced in monitoring, maintaining, improving, and upgrading systems and applications. Vast experience in high-volume environments with strong analytical, technical, communication and organizational abilities. Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior system engineer
Cognizant
Pune
11.2021 - 03.2025
- Experienced in production support, job monitoring, change management, and application support.
- Proficient in Splunk, AWS, Jira, Control-M, Jenkins, Nexus, AppDynamics, and Informatica ETL tools.
- Implemented and managed LDAP directories for enhanced security and efficiency.
- Skilled in SQL programming, database management, and Postman.
- Knowledgeable in ITIL processes.
- Excel in providing timely support within SLA, managing teams, performing internal audits, and preparing status reports.
- Strong interpersonal skills, collaborating with clients and product managers to improve service quality.
- Liaised with departments to minimize network interruptions and collaborated with automation teams to streamline processes.
- Managed and maintained CMDB in ServiceNow, ensuring data integrity and compliance, while developing and customizing dashboards for real-time insights and KPI tracking.
- Collaborated with the automation team to identify and automate repetitive tasks, streamlining processes and implementing technical solutions to enhance efficiency.
Education
Bachelor of Science - computer science
MIT arts commerce and science college Alandi
/2018 - /2021
Skills
- SQL, MYSQL & RDBMS
- C, Python, Basic Java
- Linux
- Service Now
- Informatica, Jira and confluence
- Splunk, AppDynamics
- HTML, CSS
- Software development life cycle (SDLC)
- EXCEL, PowerPoint
- IT service management tools
- ITIL V4
Certification
• Introduction to service management with ITIL 4
• The complete PL/SQL Bootcamp: Beginners to Advance PL/SQL
Accomplishments
Recognized for receiving the most Happy Signals feedback within the team, acknowledged by clients for exceptional performance and customer delight.
Languages
English
Fluent
Hindi
Intermediate (B1)
Marathi
Native
Timeline
Senior system engineer
Cognizant
11.2021 - 03.2025
Bachelor of Science - computer science
MIT arts commerce and science college Alandi
/2018 - /2021
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