Trupti Amol Nalage
Customer Service Executive Vendor Management
Navi Mumbai
Summary
A results-oriented professional with 13 years of enriching experience in the Telecom Sector, specializing in Supply Chain Management (SCM) vendor management. Proven expertise in coordinating diverse teams and providing comprehensive support to senior executives, including a Senior Vice President. Possesses a flexible and detail-oriented attitude, consistently delivering exceptional results while adapting to evolving industry landscapes. Known for exceptional coordination skills, adept at optimizing processes and fostering strong vendor relationships to drive organizational success. Committed to excellence and equipped with a keen eye for detail, seeking to leverage extensive experience and skills to contribute effectively to the advancement of the organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Executive Vendor Management
Tata Communications Transformation Service Ltd
02.2019 - Current
- Logistics & Courier Partner Management:
- § Handling logistics and courier partners for material movement.
- § Updating and renewing contracts.
- § Conducting cost analysis.
- § Clearing invoicing and creating purchase requisitions (PR).
- § Following up for purchase orders (PO) and invoice approvals.
- § Executing Service Receipt Notes (SRN) and coordinating with finance for payment release.
- § Managing escalations with partners.
- Warehouse & Depot Management:
- § Renewing contracts and agreements.
- § Coordinating with teams for agreement execution and partner onboarding.
- § Liaising with tax teams for depot registration.
- § Managing SRN execution and finance follow-up for rent release.
- Packing Material Management:
- § Procuring packing materials as per circle requirements.
- § Following up with SCM team for POs and vendors for material execution.
- § Handling escalations related to packing material delivery and quality issues.
- § Ensuring invoice clearance and approval.
- § Coordinating with finance for payment release.
- Telecom Measurement Instrument (TMI) Management:
- § Handling rental TMIs, including deployment, rate finalization, and invoice execution.
- § Managing own procured TMIs from CER creation to delivery and payment release.
- § Distributing TMIs as per circle team requirements.
- § Conducting quarterly physical verifications and maintaining database records.
- § Sharing warehouse inventory reports with management.
- Procurement and Provisioning:
- § Creating PRs, POs, and SRNs for various material procurements.
- § Maintaining manual provision records for logistics, packing materials, warehouses, depots, and TMIs.
Associate Engineer, Assistant to Sr. VP India De
Tata Communications Ltd.
05.2014 - 02.2019
- Maintaining and organizing calendar schedules.
- Coordinating and scheduling meetings, including arranging conference and telepresence rooms.
- Managing travel arrangements such as booking tickets, cabs, and hotels.
- Recording and maintaining travel expenses.
- Managing the general filing system for easy retrieval of documents.
- Ensuring timely approvals are obtained as required.
- Supporting team members by arranging meetings, scheduling calls, and coordinating telepresence meetings with cross-functional teams.
- Creating PowerPoint slides for presentations.
- Organizing staff welfare meetings to promote team bonding and morale
Associate Engineer, MIS for Wimax-Site Acquistio
Tata Communications Ltd.
01.2007 - 04.2014
- Prepare and maintain all site-related data and information, regularly sharing updates with central team.
- Track all Requests for Information (RFI) and dismantled sites for end-to-end payment closure in system.
- Coordinate with Operations team for reconciling IP Vendor Payments.
- Upload requests and raise Service Orders for site installations in IP Vendor Portal.
- Coordinate with IP Vendors for site feasibility, readiness for installation, and access management for various projects.
- Maintain regular communication with IP Vendors to resolve issues promptly.
- Coordinate with Vendor teams to facilitate site survey access.
- Understand dependencies and take necessary actions to resolve them efficiently.
- Manage and maintain copies of RFIs and site exit documents.
- Prepare Purchase Orders and process Service Requests in SAP for releasing payments for WiMAX sites.
- Handle petty cash transactions.
- Prepare and maintain stock details in warehouse for PAN India operations.
- Raise requests for customer migration in portal in case of Base Station de-installation.
Area Coordinator for Sales Department
Tata Communications Ltd.
07.2006 - 01.2007
- Interact with Area Managers and Territory Operation Managers.
- Handle customer service requests efficiently.
- Track daily installation reports for timely updates.
- Manage all formalities until connection is successfully installed.
- Communicate with customers regarding internet connectivity installation.
- Arrange fresh cheques for bounced cases from customers.
- Prepare material requests and consumption reports as needed.
MIS Coordinator for Acquisition Team
Tata Communications Ltd.
04.2005 - 07.2006
- Prepare and maintain daily, weekly, and monthly Permission Reports for Building Switches, Access Nodes, and DSLAM.
- Regularly interact with team to ensure up-to-date Permission Status.
- Compile weekly Rent Reports for review.
- Coordinate with Finance team to arrange payments for Building Switches, Access Nodes, and DSLAM.
- Interact with the Planning & Implementation team to facilitate installations.
- Keep track of agreements and Letters of Intent (LOI).
- Prepare attendance records for Acquisition team.
- Completed bi-weekly payroll for 40 employees
- Collected and analyzed business data from various departments to prepare reports and presentations for management
Education
Bachelor of Commerce - Accounts
St Johns
Borivali Mumbai 06.1992 - 05.1995
Skills
Supply Chain Management (SCM)
undefinedTimeline
Customer Service Executive Vendor Management
Tata Communications Transformation Service Ltd
02.2019 - Current
Associate Engineer, Assistant to Sr. VP India De
Tata Communications Ltd.
05.2014 - 02.2019
Associate Engineer, MIS for Wimax-Site Acquistio
Tata Communications Ltd.
01.2007 - 04.2014
Area Coordinator for Sales Department
Tata Communications Ltd.
07.2006 - 01.2007
MIS Coordinator for Acquisition Team
Tata Communications Ltd.
04.2005 - 07.2006
Bachelor of Commerce - Accounts
St Johns
06.1992 - 05.1995
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