Trushna Shinde
Client Relation Manager
MUMBAI,MH
Summary
Accomplished manager with expertise in decision-making and performance improvements.
Successfully led event planning and execution, enhancing client satisfaction and operational efficiency. Proven track record in strategic planning and mediation, driving continuous improvement and fostering strong client relationships. Skilled in budget management and cross-functional collaboration, achieving up to 20% cost savings.
Overview
7
7
years of professional experience
Work History
Manager
Sila Solutions Group
06.2025 - Current
- Collaborated with clients to define event goals, deliver tailored solutions, and ensure satisfaction throughout the planning process.
- Created and managed comprehensive event budgets, ensuring execution within financial constraints.
- Oversaw all logistical components, including venue setup, A/V coordination, catering services, and vendor management.
- Recruited, trained, and supervised banquet staff to maintain high service standards, and a professional event environment.
- Coordinated all phases of events—from setup to breakdown—ensuring flawless execution and attention to detail.
- Maintained consistent quality across food, beverage, and service presentation, aligning with brand and client expectations.
- Resolved real-time challenges efficiently, minimizing disruptions, and maintaining guest satisfaction.
- Conducted post-event evaluations to gather feedback, assess performance, and implement continuous improvements.
CRM Collection
Piramal Realty
03.2024 - 10.2024
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Client Relationship Manager
Lodha Developer
03.2022 - 10.2023
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
Facilities Assistant
CBRE South Asia
08.2021 - 03.2022
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Developed preventative maintenance programs that extended the life of equipment while minimizing downtime due to repairs.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
Facilities Manager
Embassy Pvt Ltd
11.2018 - 08.2021
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as BSE requirements.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
Education
Bachelors In Real Estate Management - Commerce
Ramniranjan Jhunjhunwala College
Mumbai 06.2018
Bachelor Of Commerce - Commerce
Ramniranjan Jhunjhunwala College
Mumbai06.2015
Skills
Decision-making capabilities
Timeline
Manager
Sila Solutions Group
06.2025 - Current
CRM Collection
Piramal Realty
03.2024 - 10.2024
Client Relationship Manager
Lodha Developer
03.2022 - 10.2023
Facilities Assistant
CBRE South Asia
08.2021 - 03.2022
Facilities Manager
Embassy Pvt Ltd
11.2018 - 08.2021
Bachelors In Real Estate Management - Commerce
Ramniranjan Jhunjhunwala College
Bachelor Of Commerce - Commerce
Ramniranjan Jhunjhunwala College
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