TRV RAJESH

Having 12+ years of experience in IT industry in development, maintenance and enhancement projects in Data warehouse, Business Software and Service Management Process/PMO. Managed project review meetings, including reporting monthly programmed, performance metrics, leading to improved project outcomes. Determined the frequency and content of status reports from the project team, analyzed results, and troubleshoot problem areas. Scheduling meetings between projects stakeholders to discuss deliverables, schedules and conflicts and tracked project and team member performance closely. Coordinated With Project stakeholders’ resources on tracking and verification of their completion. Keeping updated on the process changes and ensuring the knowledge documents are referred for accuracy. Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of Incidents and RITM. Having good knowledge in Transition process. Ensuring regular KT and Huddle session are conducted with update communicated. Ensuring Knowledge sharing happens within team/shifts to ensure uniformity in support. Ensuring team is handing the mails/incidents/request as per the process and engagement support model. Attending the scheduled trainings and refresher/huddle/KT. Team managing the Open tickets counts in the queue and ensuring follow-up/updates are carried out accordingly been reviewed. Excellent in Presentation Communication, interpersonal, analytical skills and strong ability to perform as part of a team. Excel in Team collaboration and brain storming. Part of Service Integration Process, Incident Management process, Change Management process, Service Request management, Service Catalogue and also a part of Proactive Problem Management process. Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements. Monitor the Incidents in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected. Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes. Authority to implement or reject a change. Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed. Worked extensively on BI Tools like Reporting services (SSRS), Integration services (SSIS). Proficient in using best practices to support the reporting activities. Well-versed in developing reporting applications using MSBI (SSRS, SSIS, SSMS). Hands on experience on Power BI. Hands on experience on Active Directory Management. Worked on User account creation, deletion and password recovery management in Active Directory. Well-versed in developing reporting applications using Cognos 8BI. Components like Framework Manager, Report Studio, Analysis studio, Event Studio, Metric studio, Query Studio. Good understanding of Data mart Architecture Data Modeling and dimension modeling. Installation and configuration of SQL Server Management Studio. Installation and configuration of Cognos 8BI. Having good knowledge in SQL and PL/SQL. Having Experience in BIRT Reporting tool. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

• Infosys BPM India Ltd, Bangalore, Senior Analyst - Knowledge Services, August 2022 to November 2023
• Capgemini Technology Services India Ltd, Bangalore, Team Lead, February 2011 to August 2022
• IBM India Pvt Ltd., August 2008 to July 2010
• ITC INFOTECH INDIA Ltd, Kolkata, Associate IT Consultant, August 2006 to July 2008