Tuesday Thomas
Indianapolis
Summary
Dynamic professional with a proven track record at Charles Schwab, excelling in customer service and sales strategies. Adept at problem-solving and health monitoring, I consistently enhance client satisfaction and streamline operations. My attention to detail and effective communication skills drive results, ensuring a positive experience for every customer.
Overview
3
3
years of professional experience
Work History
Caregiver
Carefourth
Indianapolis
01.2024 - 01.2025
- Drove clients to doctors' appointments and social outings.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Organized oral medications for clients following dosage and schedule requirements.
Client Service Representative
Charles Schwab
Indianapolis
06.2023 - 01.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Performed administrative tasks such as filing documents and responding to emails.
Customer Care Representative
Duke Energy
Indianapolis
01.2022 - 01.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Prepared customer reports by gathering data collected during customer interactions.
Education
High School Diploma -
Southport High School
Indianapolis, IN06-2010
Skills
- Medication administration
- Health monitoring
- Record keeping
- Customer service
- Attention to detail
- Verbal and written communication
- Problem-solving
- Housekeeping
- Sales techniques
- Data entry
- Administrative support
- Microsoft outlook
- Call center experience
- CRM software proficiency
- Sales strategy
- Time management
- Problem solving
- CRM system updates
- CRM software
Timeline
Caregiver
Carefourth
01.2024 - 01.2025
Client Service Representative
Charles Schwab
06.2023 - 01.2024
Customer Care Representative
Duke Energy
01.2022 - 01.2023
High School Diploma -
Southport High School