TUHIN SAMANTA

Proficiently annotated audio data by identifying and labeling key components: speech, keywords, emotions, and sentiment. -

Conducted thorough data verification to ensure high quality and accurate annotations. -

Maintained annotation consistency for reliable NLP model training. - Collaborated with NLP research and development teams to enhance annotation processes and model accuracy. -

Provided valuable feedback to improve annotation tools and workflows, increasing efficiency. -

Maintained organized documentation of annotation guidelines, processes, and best practices. -

Implemented quality control measures to ensure annotation accuracy and data integrity. -

Stayed updated with industry trends and advancements in NLP for continuous learning and improvement.

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Offered free products or services to pacify irate or unsatisfied customers.
• Listened to customers' questions and concerns to provide answers or responses.
• Assigned and designated job territories to customer care staff according to performance and history.