Tuhina Sinha
Muzaffarpur
Summary
Data Analyst with extensive experience at Ericsson India, focusing on data visualization and SQL optimization. Proficient in developing effective Tableau dashboards and providing customized training to enhance team performance. Skilled in stakeholder engagement and incident management, promoting collaboration across functions to achieve project success.
Overview
7
7
years of professional experience
Work History
Operations Associate – Agricultural Business
Family-Owned Enterprise
Muzaffarpur
10.2024 - Current
- Managed day-to-day field operations and supported harvesting activities.
- Coordinated team efforts for rent collection and task follow-ups.
- Assisted in supervising construction work and making site decisions.
- Contributed to financial planning, crop rotation strategies, and operational efficiency improvements.
Data Analyst
Ericsson India Global Services Pvt Ltd
Noida
08.2022 - 09.2024
- Designed and implemented real-time Tableau dashboards for clients such as Indosat and AT&T.
- Created customized training materials to enhance internal teams' skills on dashboard usage and SQL troubleshooting.
- Spearheaded knowledge sessions across cross-functional teams to improve data interpretation and platform adoption.
- Optimized SQL query performance to enhance training and analytics initiatives effectively.
- Conducted technical knowledge-sharing sessions with DA team to address skill gaps regarding telecom call flows and system behavior.
Domain Support Specialist – Transmission & Packet Core
Ericsson India Global Services Pvt Ltd
Noida
05.2020 - 08.2022
- Led configuration training for VLANs and microwave technologies across six vendors.
- Supported Packet Core transitions by documenting SOPs and training content for engineers.
- Acted as liaison between design, planning, and operations teams to ensure smooth end-to-end deployment.
- Gained expertise in configuring and troubleshooting nodes such as ECE, PCRF, PGW, and OCC.
- Conducted root cause analysis for service-impacting issues and escalated through structured matrices.
- Trained teams on Policy Studio integration and supported testing of user data flows.
- Regularly led war room operations during critical incidents to drive resolution with global stakeholders.
- Managed night operations to ensure timely service restoration and effective communication.
Transmission Engineer
Ericsson India Pvt. Ltd
Ahmedabad
09.2018 - 03.2020
- Designed and optimized transmission network layouts using microwave and optical technologies.
- Conducted site surveys and evaluated equipment compatibility with field teams.
- Facilitated onboarding sessions for new engineers on link planning and node configuration.
- Managed integration of new sites into existing networks to minimize service disruptions.
Education
Bachelor of Technology - Electronics & Communication
Manipal Institute of Technology
Sikkim06-2018
High School -
Convent of Jesus And Mary
Mussoorie03-2014
Skills
- Data analysis and visualization
- Team coordination
- Technical documentation and presentation
- Stakeholder engagement
- Incident management
- Tableau proficiency
- SQL expertise
- Excel macros development
- Telecom tools expertise such as Policy Studio, ECE, PCRF, OCC, PGW, Microwave Tools
Tools And Tech Stack
- Tableau
- SQL
- Excel Macros
- Policy Studio, ECE,PCRF, OCC, PGW & Microwave Tools
Accomplishments
- Power Performer, march 2021, Ericsson
- Impact Award, 2022, Recognized for enabling business insights through data
- Certificate of Achievement, feb 2019, JUNOON site success training contributor
Interested in
Remote Work Culture | Training Innovation | Continuous Learning Systems | Technical Upliftment Strategies
Timeline
Operations Associate – Agricultural Business
Family-Owned Enterprise
10.2024 - Current
Data Analyst
Ericsson India Global Services Pvt Ltd
08.2022 - 09.2024
Domain Support Specialist – Transmission & Packet Core
Ericsson India Global Services Pvt Ltd
05.2020 - 08.2022
Transmission Engineer
Ericsson India Pvt. Ltd
09.2018 - 03.2020
Bachelor of Technology - Electronics & Communication
Manipal Institute of Technology
High School -
Convent of Jesus And Mary
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