Tuhina Sinha
Gurgaon
Summary
- 9 Years of work-experience includes 3 years each at a Global Management Consulting Firm and a Travel-Tech Startup, ~2 years at a Logistics-Tech Unicorn Startup
- Strong leader and problem-solver focused on streamlining operations to decrease costs and promote organizational efficiency
- Demonstrated strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings
- Experienced in Business Strategy, Program Management, Business Operations, Policy Development, Product Vision & Launch Strategy
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture
Overview
9
9
years of professional experience
Work History
AVP - Strategy & Programs, CEO's Office
BookMyForex
Gurgaon
11.2022 - 03.2023
- Drove new strategic initiatives for increasing revenue streams and set up new Business units
- Set up and improved processes to have maximum efficiency in system. In the first 60 days, have improved overall service standards by defining robust internal processes, which has resulted in lower escalations, lesser negative reviews on various platforms hence better NPS
- Have lead project to reduce TAT breaches, which has been a huge business challenge and was able to bring it down by ~90%
- Revamped the whole Support & Escalations Management System, implemented a new helpdesk solution and restructured the whole Support-related Processes and Metrics for better Customer Support
- Identifying new ways for achieving better customer delight
- Defined and implemented KPIs-based Performance Appraisal Process for Senior and Junior members in organization
Traveller and Explorer
Self
Primarily Eastern and Southern India
07.2022 - 10.2022
- Went on a travel mission to explore different terrains, mountains, sea/oceans, cuisine and cultures across the length of India
- Covered ~8500 kms in a span of few weeks across various states of India
- Was fortunate to have beach-break, mountain-break and city-break in a single trip
- Explored and understood life from a spiritual, philosophical and religious angle. Felt closer to Nature and self
Senior Strategy & Program Manager, CEO Office
Shiprocket
Delhi
08.2020 - 07.2022
- Lead central projects of strategic significance along with cross-functional teams while being responsible for project outcomes (from planning to execution)
- Acted as an Intrapreneur to setup entirely new revenue streams or new projects to extract more juice out of an existing one
- Set up the Cargo B2B business unit (right from acquisition of another startup "Rocketbox" by Shiprocket to integrating it within the existing system, setting up processes & start operations)
- Program managed 2 ambitious Technology Projects (currently GTM being done), which will both be game-changer in ways online brands communicate to their customers and the online purchase journey itself
- Setup the OKRs at an overall company-level and also function-wise for several quarters. This was a capstone project for Shiprocket towards being more structured and aligned with its goals & vision
- Assisted the CEO with fundraising activities, prepared investor pitch decks, facilitated investor-side data & analysis requests
- Compiled and analyzed customer data, gave professional presentations internally highlighting how to predict and prevent customer churn and followed through with various teams to ensure the recommendations lead to desired outcome
Strategy Manager
TRAVEL TRIANGLE
Gurgaon
02.2017 - 04.2020
- Was key member supporting the CEO during series C and D rounds of fundraising worth 25 mn USD.
- Prepared investor-pitch presentations, facilitated investor-side data analysis requests, reached out to potential investors with initial pitch and managed entire communication follow-ups.
- Owned Problem-Solving and drove Payments and GMV-related Architectural, Policy and Process changes, which resulted in >25% improvement in timely received payments from Customers and 15% decline in Direct-to-Vendor amount, within 2 months of go-live.
- Envisaged and compellingly communicated need of Products for efficient cash-flow management of Private Label Business Unit
- Designed and launched Products for better Cash-Flow management, which within 1 month of go-live resulted in 99.5% amount of Customer Payments received as per schedule vs 60% at the time of launch, all of this while maintaining CX numbers intact.
- Set up effective Training/ KT Plans and ensured smooth roll-out for new product launches on a user-base of 1000+ vendors and 500+ Sales & Ops Team Members. This required deep planning, communication & training
- Lead Cross-Functional Teams comprising of Tech, Product, Analytics, Biz and Finance team employees, while being solely responsible for Project Outcomes.
- Set up Market Intelligence Wing and Competitor Watchdog Initiatives within organization, handed over set Dashboards to Stakeholders.
- Built Annual as well as 5-year Business Plan alongside the CFO. Ensured smooth alignment between high level and bottoms-up Business Plan.
- Set up Systems and Processes for effective data collection and creation of company-wide MIS and automation of reports for Business Unit-wise (near real-time) PnL Dashboards.
Business Operations Associate
ZS ASSOCIATES
Gurgaon
03.2014 - 02.2017
- Successfully provided Project Management, Business Intelligence and Analytical Support to a large Medical Device Giant Client across Europe, helping them secure multi-country business worth over 1 Billion USD.
- Designed KPIs, set up operations for KPI tracking, analyzed and presented results plus actionable insights to senior stakeholders and country heads across client organization for a Giant MedTech Client in US.
- Drove communication with MedTech Clients (Product Managers, Country VPs) across multiple countries to gather business requirements and understand country-specific needs to develop a harmonized sales reporting and analytics solution (MSTR-based iPad apps etc) for 8,000+ users globally.
- Developed good understanding of SDLC, being involved with Software Development, SIT and UAT phases during Biz sign-off.
Education
B.E. - Computer Science & Engineering
B.I.T. Mesra
Ranchi, JH 08.2009 - 05.2013
Class XII - 79.40% - Computer Science
Jawahar Vidya Mandir, Shyamali
Ranchi, JH 04.2007 - 05.2008
Class X - 93.17% - Computer Applications
Sacred Heart School
Chianki 04.2005 - 05.2006
Skills
Problem-solving
undefinedWebsites
Timeline
AVP - Strategy & Programs, CEO's Office
BookMyForex
11.2022 - 03.2023
Traveller and Explorer
Self
07.2022 - 10.2022
Senior Strategy & Program Manager, CEO Office
Shiprocket
08.2020 - 07.2022
Strategy Manager
TRAVEL TRIANGLE
02.2017 - 04.2020
Business Operations Associate
ZS ASSOCIATES
03.2014 - 02.2017
B.E. - Computer Science & Engineering
B.I.T. Mesra
08.2009 - 05.2013
Class XII - 79.40% - Computer Science
Jawahar Vidya Mandir, Shyamali
04.2007 - 05.2008
Class X - 93.17% - Computer Applications
Sacred Heart School
04.2005 - 05.2006
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