Tuhin Pal Bhowmik
Account Service Operations Sr Associate
Kolkata,India
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Account Service Operations Sr Associate
NTT DATA
Gurgaon, Haryana
10.2022 - Current
- Coordinates Incident Response Team assignment and ensures it has the necessary resources
- Coordinates investigation, assessment, tracking, resolution and reporting security incidents classified as Critical or High, including evidence collection and preservation.
- Server Restart in Jenkins
- Send out case communication for High/Critical Bridge incidents
- Mentor Incident Coordinators
- Ticketing tool: SNOW , SOM, RTMS, JEERA
- Monitoring tool: Truesights, BHOM, SCOM, Ipcenter, Dynatrace
SERVICES IT DEV. PROGRAM SR. ASSOC.II
NTT DATA
Gurgaon, Haryana
02.2020 - 08.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supporting the aggregation of alerts from multiple monitoring sources and the initiation of and correlation to incidents and the incident management process
- Actively monitoring tools that pull key CIs to determine their status and availability. Any exceptions will generate an alert that needs to be communicated to the appropriate tool or team for action.
- Passive monitoring tools that detect and correlate alerts or communications generated by CIs.
- Worked as on Server Monitoring Tools like IPCenter, SCOM, Dynatrace, BMC (BHOM).
- Worked flexible hours; night, weekend, and holiday shifts
Education
Bachelor of Engineering - Electronics & Communication
East West Institute of Technology
Bangalore 09.2015 - 07.2019
Skills
Cloud computing
undefinedCertification
ITIL
Hobby
Music, Movies, Travelling, Aquascaping
Timeline
Account Service Operations Sr Associate
NTT DATA
10.2022 - Current
SERVICES IT DEV. PROGRAM SR. ASSOC.II
NTT DATA
02.2020 - 08.2022
Bachelor of Engineering - Electronics & Communication
East West Institute of Technology
09.2015 - 07.2019
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