Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Hobbies and Interests
Timeline
Generic

SAI TULASI BHARGAVA

Support Analyst
Hyderabad,TG

Summary

Customer support professional with 5 years of experience in the FinTech and SaaS industries, specializing in multichannel support through platforms like Zendesk and JIRA. Proven expertise in handling complex client issues via phone, chat, and email, while ensuring compliance with KYC and regulatory standards. Skilled in data analysis, problem-solving, and maintaining high customer satisfaction in fast-paced environments. Collaborative team player with a passion for delivering exceptional service and driving continuous improvement.

Overview

5
5
years of professional experience

Work History

Support Analyst

Credit Repair Cloud
03.2025 - Current
  • Company Overview: A SaaS and Cloud based technology company that offers Credit repair services
  • Managed a high volume of inbound calls, chats, and emails while ensuring timely and effective customer support.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Meet personal/customer service team critical metric targets and Volume-handling quotas.
  • Understand customer needs and develop plans to address them.
  • Identify key staff in client companies to cultivate profitable relationships.
  • Create and execute trainings to align our solutions with customer objectives.
  • Educate customers on product capabilities and best practices to maximize value.
  • Prepare and share regular reports on customer success and satisfaction.
  • A SaaS and Cloud based technology company that offers Credit repair services

Support Specialist (KYC/ATO)

Revolut
03.2024 - 03.2025
  • Company Overview: A financial technology company that offers digital banking services
  • Analyzing and processing data from KYC documents.
  • Handling customer queries via Email and chat support.
  • Collaborating with teams across London, Moscow, Porto, and Lithuania to tackle any customer issue.
  • Enhancing analytical and investigative functions in FIU team.
  • Reviewing procedures to ensure alignment with external regulations and internal policies.
  • Assessing and validating money laundering risks associated with high risk customers.
  • Enhancing the investigation process by evaluating and structuring intelligence process.
  • Communicating with customers whose accounts were compromised due to fraud/scams.
  • Quickly identifying the scam methods based on customer enquiries.
  • Responding to system alerts when customers are victims of fraudulent activity.
  • Securing customer accounts, guiding customers through the steps for full security of potentially compromised channels.
  • Handled queries related to payments in upgrades rewards and monitored transactions.
  • A financial technology company that offers digital banking services

Customer Support Analyst

Coinbase
Hyderabad
07.2023 - 03.2024
  • Company Overview: A digital currency wallet and platform where merchants and consumers can transact with new digital currencies
  • Handled customer queries via chat and email.
  • Worked in Universal queue for cryptocurrencies.
  • Resolved on an average of 100 inquiries in any given week and consistently met the performance benchmarks in all areas (speed, accuracy, and volume).
  • Also handled crypto payments in plan upgrades, rewards and monitored all the transaction related to the above.
  • Provide live trainings to existing and new users.
  • Collaborated with engineering teams to resolve product specification discrepancies.
  • A digital currency wallet and platform where merchants and consumers can transact with new digital currencies

Sr. Customer Support Representative

Concentrix
Visakhapatnam
10.2020 - 05.2023
  • Company Overview: A global provider of customer engagement services
  • Handled customer queries, complaints, billing questions, and payment extension/service requests.
  • Calm angry callers, repair trust and locate resources for problem resolution and design best-option solutions.
  • Helped company to attain the highest customer service rating with 100% accuracy in all categories including communication skills, listening skills, problem resolution, and politeness.
  • Provided real-time support to the associate assigned to me by resolving client queries and auditing team performance against quality parameters.
  • Present opportunities for efficiency and improvement through trainings and software's.
  • Provide trainings to existing and new users.
  • A global provider of customer engagement services

Education

BSc - Computers

Aditya Women's Degree College
09.2020

Skills

  • KYC Customer support
  • Microsoft Excel
  • Social media Handling
  • Team player
  • Team management
  • G suite
  • Time management
  • Training
  • Email
  • Chat Support
  • Calling
  • Data management
  • Performance improvement
  • Project Management
  • Problem Solving
  • JIRA
  • Zendesk

Websites

Accomplishments

  • Resolved 100 customer inquiries weekly, enhancing service speed and accuracy.
  • Trained 50 colleagues on software updates and customer handling techniques.
  • Achieved 100% customer satisfaction rating with precise communication skills.
  • Led a project reducing complaint resolution time by 30%, improving efficiency.

Languages

Telugu
English
Hindi

Hobbies and Interests

  • Environmental conservation
  • Art
  • Travel
  • Cricket

Timeline

Support Analyst

Credit Repair Cloud
03.2025 - Current

Support Specialist (KYC/ATO)

Revolut
03.2024 - 03.2025

Customer Support Analyst

Coinbase
07.2023 - 03.2024

Sr. Customer Support Representative

Concentrix
10.2020 - 05.2023

BSc - Computers

Aditya Women's Degree College

Similar Profiles

CREATE PROFILE
SAI TULASI BHARGAVASupport Analyst