Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Languages
Timeline
Tulasi VL Chakradhar

Tulasi VL Chakradhar

Hospitality
HYDERABAD,India

Summary

Dynamic General Manager with extensive experience at SITARA HOTEL, Ramoji Film City,specializing in hospitality services management and guest relations. Demonstrated success in enhancing service quality and operational efficiency, resulting in significant improvements in guest satisfaction. Skilled in team leadership and cost control strategies, fostering success through strategic resource allocation and rigorous quality assurance practices.

Responsible in achieving budgets,with key strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

General Manager

SITARA HOTEL, Dolphin Hotels Ramoji Film City
Hyderabad
01.2024 - Current
  • 172 well-appointed rooms with 21 different suites.
  • Sitara Hotels offer 4 indoor and 23 outdoor locations for various events, including corporate gatherings and MICE, well-designed premium spa with an enclosed swimming pool.
  • Versatile venues ensure seamless experiences tailored to specific event requirements.
  • Excellence in service guarantees meticulous attention to detail for each corporate seminar, wedding reception, or social event.

Cluster General Manager

Ellaa Hotel & Resorts Managed by Indus Palms Hotels
Hyderabad
04.2021 - 01.2024
  • Oversaw operations for 117 plus 20 keys at Ellaa Hotel and Ellaa Residencies, including four restaurants and one nightclub.
  • Executed strategies to elevate service quality and improve guest satisfaction.
  • Managed guest requests and complaints to ensure prompt resolution of issues.
  • Monitored daily operations to uphold sales performance and operational integrity.
  • Controlled costs while implementing effective budget revenue management practices.

General Manager

Hotel Park Continental /Greenfield Resorts by Trance Group
Hyderabad
06.2017 - 04.2021
  • Executed comprehensive pre-opening processes to ensure successful hotel launch.
  • Monitored activities on pre-opening, ensuring operational readiness.
  • Developed marketing initiatives to effectively position hotel in competitive market.
  • Planned operations to maintain high-quality service standards throughout management.
  • Managed Front Office operations, promptly addressing guest requests and resolving complaints.
  • Oversaw budget controls, linen stocks, and revenue management practices for efficiency.
  • Conducted commercial negotiations and managed supply chains for optimal resource utilization.
  • Ensured adherence to quality parameters while maximizing profitability through strategic resource allocation.

Hotel Manager

Ginger Hotel
Chennai
07.2015 - 06.2017
  • Managed operations for 84-key TATA Enterprise hotel in Chennai, ensuring quality service delivery.
  • Handled customer relations, managing guest requests, complaints, and feedback to foster repeat business.
  • Controlled costs and expenses by setting budgets and monitoring linen, amenities, and revenue management.
  • Executed commercial negotiations to optimize resource utilization while maintaining adherence to quality standards.
  • Proposed policy changes to enhance operational efficiency and improve service quality.
  • Implemented Brand Standards and Guest History System, updating all guest profiles regularly.
  • Conducted weekly meetings with Housekeeping and Front Office departments to ensure cohesive operations.
  • Identified training gaps and developed staff competencies in reservations, telephone skills, and housekeeping.

General Manager

Jukasotel
VISAKHAPATNAM
07.2013 - 07.2015
  • Oversaw hotel operations, aligning with organizational structure and strategic objectives.
  • Conducted regular briefings with heads of departments to ensure operational coherence.
  • Ensured compliance with hotel operating controls, SOPs, policies, and service standards.
  • Led initiatives for capital projects, customer service enhancements, and property refurbishments.
  • Managed complaint resolution processes and supervised service recovery procedures.
  • Prepared and presented hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Monitored ongoing profitability, surpassing revenue and guest satisfaction benchmarks.
  • Made decisions prioritizing best interests of hotel operations and management.

Dy F&B Manager

Green Park
HYDERABAD
07.2011 - 05.2013
  • Managed all F&B operations, ensuring adherence to budget and quality standards.
  • Delivered exceptional internal and external customer service consistently.
  • Maintained optimal condition of restaurants and banquet facilities through regular inspections.
  • Designed innovative menus, procured quality goods, and implemented necessary improvements.
  • Proactively identified customer needs and addressed concerns promptly.
  • Led F&B team by attracting, recruiting, training, and appraising skilled personnel.
  • Established targets and organized food festivals to boost engagement.
  • Ensured compliance with health and safety regulations while reporting sales results and productivity.

Operations Manager

Hampshire Plaza
Hyderabad
01.2007 - 11.2010
  • Managed all F&B operations, maintaining budget adherence and high standards.
  • Ensured exceptional internal and external customer service levels.
  • Maintained excellent condition of restaurants and banquet facilities.
  • Designed innovative menus, procured quality goods, and implemented improvements.
  • Identified customer needs and proactively addressed concerns.
  • Led F&B team by attracting, recruiting, training, and appraising talent.
  • Established targets and organized food festivals to enhance offerings.
  • Fostered two-way communication and a motivational environment focused on teamwork.

Supervisor

Taj Banjara
Hyderabad
07.2004 - 01.2007
  • Oversaw operations of Under Deck Pub to optimize service efficiency.
  • Managed a team of 15 stewards, ensuring delivery of high-quality customer experiences.
  • Executed banquet operations for various events and outdoor catering services.
  • Implemented liquor inventory management practices and steward training programs.
  • Coordinated sales and execution of specialized events catering to diverse clientele.

Senior Captain

Green Park
HYDERABAD
10.2002 - 05.2004
  • Oversaw operations of OUT Restaurant, leading a team of 15 stewards and 2 captains.
  • Managed training programs to enhance staff skills and service quality.
  • Addressed and resolved customer complaints to improve satisfaction and loyalty.

Banquet Captain

Taj Residency
HYDERABAD
12.2000 - 10.2002
  • Oversaw all aspects of banquet operations, ensuring flawless planning and execution.
  • Managed a team of 35, upholding Taj standards of service and quality.
  • Maintained inventory management processes to optimize resource usage.

Industrial Trainee

Rajputana Palace Sheraton
Jaipur
08.1996 - 09.1997
  • Implemented industrial training across major departments including housekeeping, front office, F&B service, and F&B production.

Education

Bachelor - Hotel Management

Indo American Hotel Management Academy, Visakhapatnam
04-1999

Attended Revenue Management Fire training Health & Safety Supervisory Skills Workshop Risk Management Team Building Train -

Skills

  • Food and beverage operations
  • Revenue Management
  • Guest relations management
  • Front office operations
  • Cost control strategies
  • Administrative functions oversight
  • Team leadership
  • Training and development
  • Interpersonal communication skills
  • Analytical and leadership capabilities
  • Budgets
  • Pre-Opening

Accomplishments

  • Distinction of completing Industrial Training from Welcome Group Rajputana Palace Sherton Jaipur in the year 1996
  • Essayed a stellar role in the opening of The Hotel Hampshire, Ginger Tirupathi and Ginger Vizag setting up the F&B Service, Housekeeping & Front Office department
  • Actively involved in training activities for new people joining the department
  • Significantly contributed to preparing a suggested itinerary and amenity plan for all VIPS, long stays and Regular Guests
  • Played a key role in setting up of the systems during opening of the Hotel Hampshire Plaza Hyderabad
  • Greatly commended huge Outdoor catering of Dr Reddys while I was a F&B Manager for Hotel Green park, Hyderabad
  • Green Park Hyderabad Senior Captain Oct 2002 to May 2004
  • Managing OUT Restaurant day-to-day operations
  • Handling a Team of 15 stewards
  • Managing the operations duty roaster
  • Responsible for Inventory & training
  • Taj Residency, Hyderabad Banquet Captain Dec 2000 to Oct 2002
  • Managing Banquet operations
  • Handled 13000 GUEST LIC Annual Event
  • Handled 17000 guest ..(Ed Sheeran Concert @ Ramoji Film City )
  • Handled Entire Telagana Cabinet in Ellaa Hotel.
  • Planning and executing ODC and banquet functions
  • Welcome Group Rajputana Palace Sheraton (5 Star Luxury property) in the year 1996
  • Done Industrial Training in All major Departments (House Keeping, Front Office, F & B service, F & B production)

Interests

Reading Books ,Playing chess , watching news ,sports and travelling a lot 

Languages

  • English, Hindi & Telugu

Timeline

General Manager - SITARA HOTEL, Dolphin Hotels Ramoji Film City
01.2024 - Current
Cluster General Manager - Ellaa Hotel & Resorts Managed by Indus Palms Hotels
04.2021 - 01.2024
General Manager - Hotel Park Continental /Greenfield Resorts by Trance Group
06.2017 - 04.2021
Hotel Manager - Ginger Hotel
07.2015 - 06.2017
General Manager - Jukasotel
07.2013 - 07.2015
Dy F&B Manager - Green Park
07.2011 - 05.2013
Operations Manager - Hampshire Plaza
01.2007 - 11.2010
Supervisor - Taj Banjara
07.2004 - 01.2007
Senior Captain - Green Park
10.2002 - 05.2004
Banquet Captain - Taj Residency
12.2000 - 10.2002
Industrial Trainee - Rajputana Palace Sheraton
08.1996 - 09.1997
Indo American Hotel Management Academy - Bachelor, Hotel Management
- Attended Revenue Management Fire training Health & Safety Supervisory Skills Workshop Risk Management Team Building Train,

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