Tuli Adhikari

• Leading end to End Application Management support for Global customers/users delivering User experience improvement.
• Collaborated with senior leadership to develop long-term strategies focused on enhancing organization's competitive advantage within marketplace.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Working as Operations lead, manage end to end Operations activity as part of Service Delivery and represent Client IT to various Business and other key forums.
• Delivered Key process implementation and Improvement - Implement key ITIL processes and ideas.
• Prepare and Present data on various space, in multiple forum (both External and Internal), i.e., Support scope, deliverables and achievements.
• Effectively executed Contract and negotiations (for both T&M and Managed Service)

• Domain SME for Critical Non-SAP Services for the client Viz. Service Now, Sales force, IVR and Other critical tools for Digital and I2M platform
• Designed and developed forward-thinking systems that meet user needs and improve productivity.
• Supervised work of programmers, designers and technicians across multiple regions and functional areas, assigned tasks and monitored performance against targets.
• Mentored junior team members in best practices for successful project management within the realm of domain architecture.
• Managed multiple concurrent projects effectively, prioritizing tasks according to stakeholder requirements and deadlines.
• Collaborated with cross-functional teams to deliver SLAs and projects on time and within budget.

Total Budget Managed -1 Million USD/year

Team Size - 20

• Lead the team as Service Delivery Manager (Service Owner) cum testing lead and managed approx 40+Services across Digital R&D PLM Global Platform (6000 global users, 110 vendor partners)
• Improved Change and Release Management, Service Transition Management process, remediating Cyber Security issues
• Lead a team for Application Deployment in both SAP and Non-SAP Services, Supported Application Management team for SAP.
• Coordinated Global Teams pertaining to FDA for IT tools, (especially for North Americas Business)
• Lead testing for a massive S4H migration project for SAP PLM ( with 40+ Services), in both Manual testing and automation testing (using tool micro-focus, selenium)
• Collaborated with central team during the re-plat formation of the existing applications, resulting optimization of resources and cost
• BCP - Prepared and presented detail BCP documentation for application BCP for both SAP and AWS applications keeping peripheral applications/systems in mind
• Alignment regarding the RACI metrics and Key processes, with Business & IT Platform Owners and with necessary external stake Holders

Total budget managed ~ 2 million Euros

Team size - 40

Client: Unilever (Geo IT)

• Managed two different portfolios as Sr Project Manager and Ops lead for Customer development Projects
• IT Business Partnering - liaison with Geo IT and Business (HUL) for Managing Mobility Projects - Supporting Salesman Apps
• Collaborated on the DMP (Distribution Management system application) especially for the B2B and B2C customers in India markets
• Managed application management support resulting higher customer satisfaction rate
• Implemented various approved processes maintaining the agreed ITIL framework
• Successfully Implemented cloud-based Support data and monitoring tool, iFix, which further helped Providing end to end visibility as well as detail analytical data by covering all areas
• Part of the analytics team which help providing the Market data analysis (using Tableau)
• Managing end to end Customer Development IT Support Model
• Supported set up for IT at Unilever Nepal

Team Size - 20

• Worked with Clinzen LLC (a start-up specializes on Clinical Trial Management System, Clinical Data Management System, Electronic Data Capture, Mobility, FDA Compliant, CDISC, and HL7) as a Business Development & Delivery Lead.

Client: MetLife

• Responsible for the improvement of the overall Project Management Process by focusing on Project Budget, Forecasting, Resource Management and optimization and details reporting structure.

Client: British Petroleum

• Led a project to redesign and implement a new offshore project forecasting process, significantly improving forecast accuracy
• Designed and implemented process improvements improving invoicing accuracy and reducing invoice rejections and challenges
• Led the project commercial forecasting team, providing Governance and QA for all offshore forecasts.

Client: British Petroleum

• Undertook several senior level engagements in management environments that required mobilizing and leading cross-functional project teams, project organization, governance set-up, plans monitoring/ tracking, progress reporting and client reporting
• Managed projects over diverse geographical locations spanning multiple time zones, coordinating deliverable of multiple Project Managers and third-party suppliers
• Participated in Bid Management, responding to RFPs, Project Scoping, Estimating and Delivery Planning
• Managed overall Demand Pipeline and reports and provide full contractual& commercial information to the team to obtain require sign off
• Liaised with Client and Program managers to ensure project financials is within the budget approved
• Developed and implemented offshore revenue and forecasting model to significantly improve forecast accuracy.

Client: British Petroleum

• Accountable for the quality of offshore testing delivery, delivered as a managed service, I designed the test QA and reporting to deliver a metric based, tool supported (HP ALM) QA process
• Supported the onsite IBM Program Manager to manage test stage gates by delivering testing results, reports, and QA metrics
• Proactively managed the offshore testing team to keep a high on test execution rate across four testing locations with 2 shifts per location.

Client: Vodafone, India

• Accountable for managing the demand pipeline from the Client, which involved scoping of work, estimating effort, setting appropriate contracting models, and contracting terms, identifying, and allocating project leadership teams and handing over project to delivery team post contracting
• Point of escalation for delivery issues that could not be addressed at the project level and Ensured that escalated issues addressed to the correct people, followed up and resolved
• Accountable for the ultimate success and acceptance of the project which included QA of Project Delivery Plans, Delivery, and commercials
• Performed Static Requirements Health Check and generates a health score depicting the quality of Requirements

Client: Vodafone, India

• Build and maintain relationship and work closely with External & Internal Stake Holders and vendors to ensure successful and timely delivery of the project based on agreed Budget
• The responsibility was to ensure daily issues gets Highlighted and addressed and closed with appropriate resolution by coordination with different External & Internal stakeholders and with Senior Leadership team
• Work with Various teams and customer to get all data in place to do timely analysis and review and take necessary actions if require and work with the team on various Process improvements for successful maintaining the agreed timeframe
• Worked in IBM's Strategic Outsourcing deals lead transition and transformation projects along with the Transition Management team, for ISA region, to Manage Transition program to successful delivery within agreed timescale, business benefit and budget.