Tuli Chakravarty
Pune
Summary
Adept Payroll Analyst with a proven track record at ADP, where I enhanced payroll accuracy and compliance. Leveraged analytical skills and a continuous improvement mindset to streamline processes, significantly improving efficiency. Excelled in customer service, ensuring employee satisfaction through effective communication and problem-solving.
Overview
19
19
years of professional experience
Work History
Payroll Analyst
ADP
Pune
01.2022 - 01.2025
- Processed payroll for US employees on a bi-weekly basis, ensuring accurate and timely payment
- Managed all aspects of payroll administration, including data entry, calculations, deductions, and tax withholdings
- Maintained employee records in compliance with company policies and legal requirements
- Responded promptly to employee inquiries regarding payroll matters, providing excellent customer service
- Generated various reports related to payroll activities such as earnings summaries, tax filings, and labor distribution analysis
- Stayed up-to-date with federal, state, and local regulations governing payroll processes and made necessary adjustments as required
Senior Customer Service Associate
Teleperformance
Mumbai
05.2017 - 05.2021
- Provided exceptional customer support via chat
- Used to handle 3 chats at the same time for UK Barclays Customer queries
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Identified recurring customer issues and worked with the product team to implement long-term solutions
- Followed up with customers after issue resolution to ensure satisfaction and gather feedback for process improvement
Sales Associate
Tech Mahindra
Mumbai
04.2011 - 04.2016
- Consistently exceeded monthly sales targets effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Customer Service Executive
Intellenet global Services
Mumbai
05.2006 - 05.2007
- Company Overview: Worked for Lloyds Bank United Kingdom
- Worked for Lloyds Bank United Kingdom
Education
Master's degree - English literature
Mumbai University
Mumbai, Maharashtra06.2005
Bachelor of Arts - English Literature
Ramniranjan Jhunjhunwala College
Mumbai, Maharashtra06.2001
Higher Secondary Certificate - Economics, Sociology, English, Social studies
Ramniranjan Jhunjhunwala college
Mumbai, Maharashtra06.1998
Senior Secondary Certificate - SSC
Fatima High School
Mumbai, Maharashtra06.1996
Skills
- Payroll administration
- Data entry
- Tax compliance
- Customer service
- Regulatory compliance
- Analytical skills
- Problem solving
- Effective communication
- Time management and organized
- Continuous improvement mindset
- Teamwork orientation
- Interpersonal and written communication
- Microsoft Excel and application skills
- Telephone and email etiquette
- Communication skills
Accomplishments
- Appreciation from Clients on excellent payroll processing and co-ordination at ADP.
- Best performer award for average handling time at Intelenet Global Services.
- Part of the best team at Tech Mahindra two times.
Languages
Bangla
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
- Learned Bharatnatyam for7 years.
- Played Hockey for school and participated in Athletics
References
References available upon request.
Timeline
Payroll Analyst
ADP
01.2022 - 01.2025
Senior Customer Service Associate
Teleperformance
05.2017 - 05.2021
Sales Associate
Tech Mahindra
04.2011 - 04.2016
Customer Service Executive
Intellenet global Services
05.2006 - 05.2007
Master's degree - English literature
Mumbai University
Bachelor of Arts - English Literature
Ramniranjan Jhunjhunwala College
Higher Secondary Certificate - Economics, Sociology, English, Social studies
Ramniranjan Jhunjhunwala college
Senior Secondary Certificate - SSC
Fatima High School
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