Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tulika Agarwal

Tulika Agarwal

Operational Professional
Gurgaon

Summary

Motivated and a hard-working individual, with a background in intense operations and customer service environments. Understands how to multitask and prioritize work to deliver pro-actively. Diligent about documentation and reliable in adapting as per the situation, to positively contribute in accelerating the targets.

Overview

7
7
years of professional experience

Work History

Educator

TIHS Dwarka, Magic of Novels & Ayukta
12.2020 - 06.2024
  • Organized academic events on several occasions and curated educational plans as per the guidelines.
  • Head of the Editorial Team of the Primary Dept. school magazine
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.

Assistant Manager - Operations

ITC Hotels
07.2017 - 10.2019
  • Organised get togethers parties & retreats for 100+ VIP guests at Golf Club, Chandigarh & ITC Grand Chola, Chennai including decor set up, gift & hampers curation and floral arrangements.
  • Coordinated logistics for an in-house brand shoot for Video & Magazine while being a part of creative process.
  • As the P.O.C - designed, supervised the gifts & tokens as well as coordinated the stay of IPL teams.
  • Arranged and managed the shoot logistics, props, liaison and coordination with different stakeholders to create the Hotels website.
  • Supervised and commanded daily operations and modified the existing process to enhance the output.



ITC Gardenia, Bengaluru & Welcom Hotel Sheraton, New Delhi (2019)

  • Enhanced operational efficiency by streamlining processes and implementing new systems.


ITC Grand Chola, Chennai (2017-2019)

  • Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.



ITC Grand Bharat, Gurugram (2016-2017)

  • Received knowledge and training on different facets of customer service, operations, marketing, brand and advertising.
  • Awarded the 'Outstanding Management Trainee & Best Performer'

Education

Masters in Education (M. Ed) -

Pataudi College of Education
Haryana

Masters in Arts. - English Literature (M.A.) -

Sarvesh Gyan Vihar University
Jaipur

Bachelors in Ed. (B. Ed) -

Modern College of Education

Bachelors of Hotel Management (B.H.M.) -

Christ University
Bengaluru, India

Humanities (History, Eco. & Political Science) -

Christ Junior College
Bengaluru, India

Skills

Customer Relationship Management (CRM)

Time Management

Schedule Coordination

Operations Management

Verbal and written Communication

Accomplishments

  • Successfully completed Certificate Course on Advance Excel Operations from University of Macquarie.
  • Article Publications – For Hindustan Times, Medium & the Post India, apart from University and ITC Newsletters.
  • Academic Scholarships until Under-graduation & Best Management Trainee award for 2016

Timeline

Educator

TIHS Dwarka, Magic of Novels & Ayukta
12.2020 - 06.2024

Assistant Manager - Operations

ITC Hotels
07.2017 - 10.2019

Masters in Education (M. Ed) -

Pataudi College of Education

Masters in Arts. - English Literature (M.A.) -

Sarvesh Gyan Vihar University

Bachelors in Ed. (B. Ed) -

Modern College of Education

Bachelors of Hotel Management (B.H.M.) -

Christ University

Humanities (History, Eco. & Political Science) -

Christ Junior College
Tulika AgarwalOperational Professional