Tulika Guchait

• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Instrumental in tender bidding for various government contracts, analyze the pricing trends and make effective bids, thus leading to contract wins.
• Instrumental in handling the export sales for the company to international markets like - Nepal, Bhutan and Bangladesh
• Responsible in handling key accounts for the company like -

1. PWD (Public Works Department)

2. ITC Ltd.

3. Ambuja Neotia

4. Bengal Shrachi

5. PS Group

6. Orbit Group

• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Met with customers to discuss service needs and offer available solutions.
• Analyzed service reports to identify areas of improvement.
• Resolved customer complaints in professional and timely manner.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained the team CRM and broker revenue and brokerage analysis.

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Communicated regularly with clients, made cold calls and generate quality leads for the broking team.
• Promoted cross-selling activities across various verticals and products of the organization.

• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.
• Monitored pipelines to track and log status of loans.

• Maintained ethical and positive working environment to promote high retention rates.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.