Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tulika Pandey

Gandhinagar

Summary

Results-oriented Operations Leader with expertise in streamlining processes and enhancing team productivity. Experienced in team management and conflict resolution, implementing process improvements, and monitoring performance metrics to drive success and foster collaboration among cross-functional teams.

Overview

6
6
years of professional experience

Work History

FLM

Genpact
Gandhinagar
06.2025 - Current
  • Resolved operational issues by collaborating with cross-functional teams effectively.
  • Monitored performance metrics, providing feedback to enhance team effectiveness.
  • Implemented process improvements to streamline operations and reduce delays.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Generated detailed reports outlining KPIs, quality control measures, and other related data points.

Lead Operation

Concentrix
Gurgoan
09.2022 - 02.2025
  • Led daily operations and ensured team adherence to safety protocols.
  • Coordinated workflows and assigned tasks to optimize team productivity.
  • Monitored performance metrics on a regular basis and identified areas for improvement.
  • Established key performance indicators for measuring operational success.
  • Generated detailed reports outlining KPIs, quality control measures, and other related data points.
  • Organized team meetings to discuss goals and address challenges.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Resolved conflicts among team members in a professional manner.

Teammate

TaskUs
Indore
11.2020 - 08.2022
  • Guided Philippines team on product features and best practices, enhancing user experience and addressing specific team needs.
  • Provided expert guidance on product specifications and usage for team members.
  • Provided one-on-one support to team members and managers, facilitating continuous improvement initiatives.
  • Managed multiple projects simultaneously while adhering to tight deadlines.

Education

M.Com - Accounting and Finance

IPS Academy
Indore
06-2021

B.Com Honours - Accounting And Finance

IPS Academy
Indore
06-2019

Skills

  • KPI development
  • Performance monitoring
  • Process improvement
  • Workflow coordination
  • Team management
  • Resource allocation
  • Conflict resolution
  • Effective communication
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Stress management

Timeline

FLM

Genpact
06.2025 - Current

Lead Operation

Concentrix
09.2022 - 02.2025

Teammate

TaskUs
11.2020 - 08.2022

M.Com - Accounting and Finance

IPS Academy

B.Com Honours - Accounting And Finance

IPS Academy
Tulika Pandey