Tullika Acharya
Customer Success Managar
Bengaluru
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
Customer Success Manager
CompUp
06.2022 - Current
- Managed a diverse client portfolio of startups, contributing to an ARR increase of 10-15% within a year.
- Developed annual customer satisfaction surveys, leading to 95% positive responses regarding communication and problem-solving.
- Partnered with HR teams to implement strategic compensation programs, resulting in a 20% reduction in employee turnover.
- Analyzed client data and market trends to inform strategic business plan objectives, resulting in a 15% increase in client acquisition.
- Partnered with developers to influence product change and future plans.
- Generated weekly qualitative and quantitative reports.
- Developed and implemented training programs, resulting in a 30% reduction in customer support tickets.
- Designed and implemented strategic business plan objectives.
- Developed and implemented a customer loyalty program that resulted in a decrease in customer churn within 6 months.
Senior Client Account Manager
MyGate
10.2021 - 06.2022
- Create a systematic, process-driven approach to onboarded client outreach and relationship management.
- Acquire a thorough understanding of key customer needs and requirements. Acting as the First Point of contact for the onboarded customers.
- Expand the relationships with existing clients by continuously proposing solutions that meet their objectives.
- Prepare reports on the order information and communicate the insights of these reports to the business team and product team and provide suggestions on feature enhancements.
- Negotiate and finalize deals in accordance with the company contract guidelines and policies.
- Deliver a great experience to our partners working with our organization - you will represent our brand and be our partners liaison internally.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
CAM - Onboarding and Invoicing
MyGate
09.2019 - 09.2021
- Helps in the implementation of MyGate services in societies across Bangalore and be their first Point of Contact ( POC) for them.
- Handling first-hand escalations in regards to the services and coordinating with internal teams to resolve them.
- Plan and execute various marketing campaigns inside societies which enables in creating awareness about the brand to increase app penetration inside the societies.
- Troubleshoot all issues and solve the queries raised by the residents/committee members.
- Part of a Central Team also known as Revenue Collection as an Client Account Manager handling over 200 clients and generating revenue for the organization.
- Run reports and analyze the data pertaining to my clientele and helping the finance team in reconciliation.
Inside Sales Manager
Treebo
02.2018 - 08.2019
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale
Business Development Executive
Heybnb
02.2018 - 08.2019
- To identify potential buyers for various company services by connecting with customers, making calls, negotiating on terms, and closing on sales.
- To develop a mutually beneficial relationship with the customers based on trust and understanding.
- Engaged with fresh leads to proactively schedule and confirm sales meetings through cold-calling.
- Ensured that CRM contained accurate updated details regarding contact information, sale stages, follow-ups, sale activities, etc.
- Engaged in various Marketing Campaigns for the organization
Education
B.Tech - Biotechnology
SRM University
Chennai 06.2013 - 05.2017
CBSE -
Vijavergiya Bal Vidhyalaya
Kota 06.2010 - 04.2012
ICSE -
St. Vincent's Sr Secondary School
Balasore 04.2001 - 05.2010
Skills
Revenue growth
Timeline
Customer Success Manager
CompUp
06.2022 - Current
Senior Client Account Manager
MyGate
10.2021 - 06.2022
CAM - Onboarding and Invoicing
MyGate
09.2019 - 09.2021
Inside Sales Manager
Treebo
02.2018 - 08.2019
Business Development Executive
Heybnb
02.2018 - 08.2019
B.Tech - Biotechnology
SRM University
06.2013 - 05.2017
CBSE -
Vijavergiya Bal Vidhyalaya
06.2010 - 04.2012
ICSE -
St. Vincent's Sr Secondary School
04.2001 - 05.2010
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