Tullika Solomon Ananda
Management Analyst
Mumbai
Summary
A recent masters graduate from UCL School of Management,London. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management analyst position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Part Time Volunteer Receptionist/Administrative Assistant
Lha Charitable Trust
2024.01 - 2024.03
- Catered to an average of 310 rooms, serving approximately 700 guests/residents weekly while generating approximately £12,000 in revenue over a 3-month tenure, working part-time for 25 hours per week.
- Maintained a TAT (Turnaround Time) of 10-15 minutes when directly dealing with the House Manager and resolved serious matters within 24-48 hours by reporting to the head office.
- Worked effectively in a team of 16 people, achieving 85% profitability and 60% cost saving.
- Achieved a 95% client satisfaction rate with an escalation rate of only 8%.
- Increased property sales by 80%, up from the previous rate of 35%, during tenure at the company.
- Opened accounts in the mornings, maintained the billings department, and confirmed bookings.
- Possessed good knowledge about the building and the maintenance team responsible for its upkeep.
- Created rota schedules for volunteers working in housekeeping.
- Monitored chemical usage in the building and ensured hygiene standards were maintained to provide guests with a pleasant stay.
Part Time Team Member
Pret A Manger
2022.07 - 2022.10
- Successfully catered to approximately 2,000 customers weekly, ensuring high-quality service and satisfaction.
- Generated approximately £5,000 in revenue during a part-time tenure of 4 months, showcasing effective sales and upselling skills.
- Maintained an impressive Turnaround Time (TAT) for problem resolution, with orders delivered within 30 seconds to 3 minutes, minimizing customer wait times.
- Led a team of 7 individuals, fostering a collaborative and efficient work environment.
- Achieved an outstanding profitability rate of 85%, demonstrating effective cost management and revenue maximization.
- Implemented cost-saving initiatives resulting in a 30% reduction in overall operational costs.
- Attained a remarkable client satisfaction rate of 90%, emphasizing a commitment to delivering exceptional service and meeting customer expectations.
- Managed escalations effectively, maintaining a low escalation rate of 10%, showcasing adept problem-solving skills.
- As a proactive team member at the Canary Wharf Branch, collaborated in daily operations and team success over a 5-day work week while maintaining positive relationships with both the shop team and customers to ensure a harmonious and welcoming environment.
- Spearheaded increased sales during peak office hours by consistently delivering exceptional service, ensuring customers were served within an impressive time frame of less than 1 minute.
- Demonstrated comprehensive knowledge of products, adhering to Pret Standards and work ethics across all areas of the shop.
- Executed customer service duties with efficiency, politeness, and speed, engaging customers in a positive and memorable manner.
- Ensured proper stock rotation and adherence to established standards, optimizing product freshness and quality.
- Assumed additional responsibilities, including the Hot Chef Duty, to effectively distribute and balance workload among teams.
Supply Chain Intern
Atlantic Lubricants
2020.05 - 2020.06
- Successfully managed relationships with an average of 3 clients weekly, totaling 10 clients in a month, demonstrating strong client engagement and retention skills.
- Generated a total revenue of 78,800 rupees, showcasing effective sales strategies and financial acumen.
- Achieved a rapid turnaround time (TAT) for problem resolution, addressing issues within 24-48 hours on working days,ensuring prompt client support.
- Led a team of 9 individuals, fostering collaboration and teamwork to achieve common goals.
- Achieved a profitability rate of 70%, reflecting sound financial management and revenue optimization.
- Implemented cost-saving measures, resulting in a significant 50% reduction in overall operational costs.
- Maintained a client satisfaction rate of 75%, emphasizing a commitment to delivering quality service and meeting client expectations.
- Led process improvement initiatives and provided essential support for demand and fulfillment planning, ensuring efficient task, project, and documentation management.
- Successfully navigated the COVID-19 peak period at Atlantic Lubricants, adapting to the online work system and transitioning to online meetings with clients and suppliers while learning new algorithms, including linear programming, to enhance the company's supply chain tracking.
Marketing Intern
Katalyst Reputation Management
2020.01 - 2020.02
- Spearheaded the design of branding, digital marketing messaging, and advertising campaigns, showcasing a talent for creating compelling visual and promotional content.
- Drove strategic reactivation campaigns, elevating customer retention by 25%, and executed impactful organic and paid social media campaigns that significantly increased engagement across all platforms.
Insurance Sales Intern
Aditya Birla Sun Life Insurance
2018.10 - 2019.11
- Oversaw and optimized a portfolio of 30 insurance customers, demonstrating a keen understanding of individual needs and ensuring high-level customer satisfaction.
- Streamlined team communications and information flow for meetings, while also handling phone calls and emails efficiently during peak periods for the management team.
Education
Master of Science - Business Administration And Management
University College London
London, United Kingdom 2021.09 - 2023.12
BBA - Business Management
Mumbai University
Mumbai, India 2018.08 - 2021.07
Skills
Client relations management
Strategic planning
Effective communication
Ethical decision making
Collaborative problem solving
Conflict resolution
Collaborative problem solving
Timeline
Part Time Volunteer Receptionist/Administrative Assistant
Lha Charitable Trust
2024.01 - 2024.03
Part Time Team Member
Pret A Manger
2022.07 - 2022.10
Master of Science - Business Administration And Management
University College London
2021.09 - 2023.12
Supply Chain Intern
Atlantic Lubricants
2020.05 - 2020.06
Marketing Intern
Katalyst Reputation Management
2020.01 - 2020.02
Insurance Sales Intern
Aditya Birla Sun Life Insurance
2018.10 - 2019.11
BBA - Business Management
Mumbai University
2018.08 - 2021.07
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