Tulsi Bara
Chemical industry
Ghaziabad
Summary
Dynamic Customer Service Executive with proven expertise at SACRED SOURCING SOLUTIONS, enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in complaint handling and technical support, I consistently improved feedback scores while reducing call times, demonstrating strong problem-solving abilities and excellent communication skills.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
SACRED SOURCING SOLUTIONS PRIVATE LIMITED
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
Master of Science - Chemistry
Ram Chameli Chadha Vishvas Girls College
Ghaziabad, India 04.2001 -
Bachelor of Science - Chemistry
SIES College Of Arts, Science & Commerce
Mumbai, India 04.2001 -
High School Diploma -
Swami Vivekanand Junior College Of Science And Com
Mumbai, India 04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Complaint handling
Customer engagement
Relationship building
Customer retention
Public speaking
Technical support
Documentation and notes
Sales follow-up
Escalation control
Sales growth initiatives
Problem-solving abilities
Excellent communication
Computer skills
MS office
[Language] fluency
Timeline
Customer Service Executive
SACRED SOURCING SOLUTIONS PRIVATE LIMITED
06.2024 - Current
Master of Science - Chemistry
Ram Chameli Chadha Vishvas Girls College
04.2001 -
Bachelor of Science - Chemistry
SIES College Of Arts, Science & Commerce
04.2001 -
High School Diploma -
Swami Vivekanand Junior College Of Science And Com
04.2001 -