Tulsi Gupta
Front Office Associate
Northeast Delhi
Summary
Hospitality professional with comprehensive background in managing front office operations and enhancing guest experiences. Proven ability to streamline procedures and deliver exceptional service in fast-paced environment. Collaborative team player with focus on achieving operational efficiency and guest satisfaction.
Overview
1
1
year of professional experience
1
1
Language
Work History
Front Office Associate
Doubletree By Hilton
08.2024 - 11.2025
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Delivering exceptional guest experience while giving warm cookies at the time of check-in.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Arts -
Swami Vivekanand Subharti University
Meerut, India 04.2001 -
Diploma in Aviation Hospitality&Travels
Frankfinn Institute
Delhi, India09-2023
High School Diploma -
Govt. Girls Senior Secondary School
Delhi, India 04.2001 -
Skills
OnQ
Reservation
Time management
Call answering and routing
Communication Skills
Problem-solving skills
Timeline
Front Office Associate
Doubletree By Hilton
08.2024 - 11.2025
Bachelor of Arts -
Swami Vivekanand Subharti University
04.2001 -
High School Diploma -
Govt. Girls Senior Secondary School
04.2001 -
Diploma in Aviation Hospitality&Travels
Frankfinn Institute