Tulsi Sunar

250 Rooms Key.

• Assisted in guest check-in and check-out procedures while maintaining brand service standards.
• Managed guest relations and handled guest requests to ensure a smooth stay experience.
• Coordinated with housekeeping and other departments for room readiness and guest services.
• Assisted in guest registration, documentation, and reservation handling.
• Handled C-Form updation and documentation for foreign guests as per government compliance.
• Maintained front office records, billing support, and daily reports under the supervision of senior staff.

180 Rooms Key

• Welcomed and assisted guests during check-in and check-out, ensuring a smooth arrival and departure experience.
• Managed guest relations and handled guest inquiries, requests, and complaints professionally to ensure high satisfaction levels.
• Conducted guest feedback and follow-ups to enhance service quality and improve guest experience.
• Coordinated with Front Office, Housekeeping, and F&B departments to ensure seamless service delivery.
• Maintained guest profiles, preferences, and special requests in the system for personalized service.
• Assisted in VIP guest handling and special arrangements during their stay.
• Monitored online guest reviews and feedback platforms to maintain the hotel’s reputation.

152 Rooms Keys

•Managed guest check-in and check-out procedures, ensuring efficient and professional service.
•Handled room reservations, guest queries, and special requests to enhance guest satisfaction.
• Coordinated with housekeeping and other departments to ensure room readiness and service delivery.
• Maintained guest records, billing, and daily reports using PMS systems.
• Assisted in resolving guest complaints and service recovery to maintain brand standards.

101 Rooms Keys

• Supervised daily hotel operations and front office activities during assigned shifts.
• Handled guest complaints, escalations, and service recovery to maintain high guest satisfaction.
• Coordinated with all operational departments to ensure smooth service delivery.
• Ensured compliance with hotel policies, SOPs, and safety standards.
• Monitored guest feedback and service quality to maintain operational excellence.

85 Rooms key•

•Led the front office team and managed daily guest service operations.
• Oversaw reservations, guest relations, and room allocations to maximize occupancy.
• Handled VIP guests, group arrivals, and guest complaint resolution.
• Trained and supervised front office staff to maintain service standards.
• Coordinated with sales and housekeeping departments to improve guest experience.

121 Rooms Key

• Managed overall hotel operations, including Front Office, Housekeeping, and F&B coordination to ensure smooth daily functioning.
• Improved operational efficiency and contributed to a 15–20% increase in Gross Operating Profit (GOP) through cost control and optimized staffing.
• Implemented SOPs and service standards to enhance guest check-in/check-out experience and operational workflow.
• Maintained food cost under 30% through portion control, vendor negotiations, and kitchen audits.
• Recruited, trained, and supervised operational staff to improve team performance and guest service quality.
• Collaborated with Sales & Marketing teams to increase occupancy and revenue generation.
• Handled guest complaints and service recovery, maintaining high guest satisfaction and strong online ratings.
• Managed vendor relations, procurement, and operational supplies to ensure uninterrupted hotel operations.
• Conducted regular operational and service audits to maintain quality and compliance with hotel standards.

85 Rooms Keys

• Lead and managed Room Division operations including Front Office, Housekeeping, and Guest Services across the 27-acre luxury resort property.
• Ensured seamless guest arrival, stay, and departure experiences by coordinating closely with all operational departments.
• Supervised daily front office operations, reservations, room inventory, and guest relations to maintain high service standards.
• Implemented and monitored SOPs for check-in, check-out, and guest service processes to enhance operational efficiency.
• Handled VIP guest management, guest complaints, and service recovery to maintain high guest satisfaction scores.
• Conducted regular quality audits of rooms, public areas, and service standards to ensure cleanliness and brand standards.
• Managed team recruitment, training, and performance monitoring for front office and housekeeping staff.
• Coordinated with Sales, Maintenance, and F&B teams to support occupancy growth and smooth hotel operations.
• Monitored room revenue performance, occupancy levels, and operational reports to support management decisions.