Tumanpreet kaur Narang
Cabin Crew
New Delhi
Summary
Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over 2 years working as part of cabin crew for national airline. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Cabin Crew Member
Indigo Airlines
04.2022 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Responded to passenger emergencies to provide first aid.
- Collaborated with flight crew to maximize smooth and safe flights.
- Used excellent customer service skills in addressing passengers' needs.
- Answered passenger questions and provided solutions to issues arising during flights.
Customer Service Executive
InterGlobe Technologies Private
08.2021 - 02.2022
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Responded proactively and positively to rapid change.
Education
Bachelors of Commerce - Accounts
Kalindi College
New Delhi, India 08.2018 - 08.2021
High School Diploma -
S.S Mota Singh Sr Sec School
New Delhi 04.2017 - 05.2018
Skills
Multitasking Abilities
Flight safety
Crew Coordination
Decision-Making
Self Motivation
Task Prioritization
Adaptability and Flexibility
Multitasking Abilities
Timeline
Cabin Crew Member
Indigo Airlines
04.2022 - Current
Customer Service Executive
InterGlobe Technologies Private
08.2021 - 02.2022
Bachelors of Commerce - Accounts
Kalindi College
08.2018 - 08.2021
High School Diploma -
S.S Mota Singh Sr Sec School
04.2017 - 05.2018