Hi, I’m
TUNA MALLICK
BHARATPUR,OR
Summary
To work in an environment where I get the opportunity to utilize my technical skills for the growth of the organization as well as myself.
Overview
13
years of professional experience
1
Certification
3
Languages
Work History
Manipal Hospitals, Pvt .Ltd
Manager on Duty
12.2021 - Current
Job overview
- Now working as a (MOD) “Manager on Duty” in AMRI Hospitals, Pvt .Ltd, Bhubaneswar from 14.12.2021 to till.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Apollo Hospitals
Executive
11.2013 - 12.2021
Job overview
- Previously join in Apollo Hospitals from 01/11/2013 to 12.12.2021 as a Executive
- Daily patient counseling in Emergency department when a new patient arrive
- Follow up for smooth admission in Emergency department.
- Co ordinate with all doctors, all staff, all patient relatives in any time.
- Solve all patient problems like diet problem, patient transfer problem, discharge problem, billing issues, PCA issues.
- Visit all floor and check every movement
- Arrange a family meting for financial issues.
- Follow up for Refusal case, LAMA case , brought death case, RTA case, MLC case
- On the spot decision at the time of any emergency.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined daily operations by promptly answering phone calls, directing inquiries, and taking messages on behalf of the medical team.
- Participated in hospital-wide initiatives such as community outreach events, providing valuable support to promote positive relationships between the organization and local residents.
- Enhanced communication between medical staff by diligently transcribing physicians'' orders and updating charts.
- Supported medical staff during emergencies by promptly alerting relevant personnel and providing necessary assistance as needed.
LAB Salutation
Sales Executive
02.2011 - 10.2013
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
IMMTBHUBANESWAR
POST GRADUATE DIPLOMA IN MANAGEMENT from HR & Finance
04.2001
UTKAL UNIVERSITY
+3 from Arts (Hon’s)
01-2008
C.H.S.E
+2 from Arts
01-2005
B.S.E
10th
01-2003
Skills
Strong will power
Hard work
Honest
Dedication towards objective
Team Work
Interpersonal Skills
Determinate
Disciplined
Dedicated
Multitasking
Technical Skills
Analytical Skills
Leadership Skills
Certification
Post Graduate Diploma in Computer Application from Coronet Computer Education, Bhubaneswar.
Timeline
Manager on Duty
Manipal Hospitals, Pvt .Ltd
12.2021 - Current
Executive
Apollo Hospitals
11.2013 - 12.2021
Sales Executive
LAB Salutation
02.2011 - 10.2013
IMMT
POST GRADUATE DIPLOMA IN MANAGEMENT from HR & Finance
04.2001
UTKAL UNIVERSITY
+3 from Arts (Hon’s)
C.H.S.E
+2 from Arts
B.S.E
10th
DECLARATION
I do hereby declare that all the statements made in this application are true, complete and correct to the best of my knowledge and belief. Date: Place: (TUNA MALLICK)
Personal
- Name: TUNA MALLICK
- Father’s name: SURESH CHANDRA MALLICK
- Date of birth: 26TH MAY 1985
- Permanent address: AT – BHARATPUR, PO – BHARATPUR, DIST- KHURDA, PIN - 751003
- Gender: MALE
- Religion: HINDUISM
- Nationality: INDIAN
- Marital status: MARRIED
- Communication Language: ORIYA, HINDI, ENGLISH