Tungish Mitra
Regional Academic Head
Deshbandhu Para,Siliguri
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front end Web Developer or Technical Support Engineer position in agile environment. Ready to help team achieve company goals.
Overview
3
3
Languages
2
2
Certifications
17
17
years of post-secondary education
5
5
years of professional experience
Work History
Regional Academic Head
Tata ClassEdge
Siliguri, West Bengal
12.2018 - Current
- Tata ClassEdge Manage product usage at Schools, train teachers, monitor their usage performance and provide effective feedback.
- Manage Schools in terms of high collections and low delinquency.
- Ensure high level of customer satisfaction through prompt services.
- Spot upsell / cross- sell opportunities in region.
- Manage outsourced staff, provide timely feedback and monitor their performance.
- Visit schools at defined time intervals and ensure uninterrupted usage of ClassEdge assets for classroom teaching.
- Follow up with schools for timely payments.
- Coordination for report cards with schools and manage satisfactory service levels.
- Creating need for various other products of CE & increased business from schools.
- Ensure adherence to defined processes.
- Update project portal & other related reports as mandated.
- ISO-Implementation of QMS in portal.
- ACHIEVEMENTS Promoted within first 3 months in Flipkart Internet Pvt Ltd from Level II Technical Service Support to Senior Escalations Team Promoted within 5 months from 3rd party payroll to company Payroll in Tata ClassEdge On Role Regional Academic Head, West Bengal region Decorated district cricketer and footballer having won multiple man of tournaments.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved problems, improved operations and provided exceptional service.
Shared Edge Trainer
Corporation Limited
Durgapur, West Bengal
07.2018 - 12.2018
- Established Improved operations through consistent hard work and dedication.
- Dedicated Technical support on Ubuntu
- Conducted product training for 50 teachers and more in batches
CUSTOMER EXECUTIVE
PLADA INFOTECH Pvt. Ltd
Durgapur, WB
03.2017 - 12.2017
- Admin Executive tasks that include Form Processing, making reports for Verifone India Private Limited) .
- Calling Inactive and Active Customers, tracking Daily spends for Hindustan Petroleum Corporation Limited.
- Managed over 50 customer calls per day.
Business Development Executive
Apex Global Services
Durgapur, JH
09.2016 - 12.2016
- Outbound International US & Canada Process for generating leads on Website building.
- Managed over 50 customer calls per day.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings
Returns Management Specialist
Flipkart Internet Private Limited
Bangalore, Karnataka
09.2014 - 09.2015
- Controlling Returns, T/S of computers, mobile phones, routers etc.
- Delivered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed over 50 customer calls per day.
Education
BACHELOR OF TECHNOLOGY - Information& Technology
DIATM (WBUT)
Durgapur, WB 08.2010 - 06.2014
High School Diploma -
BIDHAN CHANDRA INSTITUTION(WBCHSE)
Durgapur, WB 06.2008 - 03.2010
Secondary - Secondary Education
S.T MICHAELS’S SCHOOL(CISCE)
Durgapur, WB 03.1996 - 01.2008
Skills
Java
HTML
Front End Web Development
Customer service expert
Desktop support
Staff education and training
CSS
Accomplishments
- Name of the Project: ONLINE HOTEL MANAGEMENTSYSTEM Name of Institute/organization: GLOBSYN FINISHINGSCHOOL Duration: 1 month Language: C# in .net Description: Faster processing.
- Avoiding written records for data storage.
- Easy maintenance and handling.
- Roles and Responsibilities: Working on ER diagram, DFD andother works on Database and some coding part.
- CERTIFICATIONS/TRAINING1.
- Description: Information Management Basics (RDBMS Designwith DB2)Duration: 08.06.2013 – 09.07.2013Place: MONIBA COMPU ACADEMY PVT.
- LTD under IBM, Saltlake, Kolkata.
Certification
Certified Information Management Basics (RDBMS Design with DB2) Title],[IBM] - [08.06.2013 – 09.07.2013]
Timeline
Regional Academic Head
Tata ClassEdge
12.2018 - Current
Shared Edge Trainer
Corporation Limited
07.2018 - 12.2018
CUSTOMER EXECUTIVE
PLADA INFOTECH Pvt. Ltd
03.2017 - 12.2017
Business Development Executive
Apex Global Services
09.2016 - 12.2016
Returns Management Specialist
Flipkart Internet Private Limited
09.2014 - 09.2015
Certified Information Management Basics (RDBMS Design with DB2) Title],[IBM] - [08.06.2013 – 09.07.2013]
06-2013
GLOBSYN FINISHING SCHOOL , Duration: 1 month , Language: C# in .net
06-2012
BACHELOR OF TECHNOLOGY - Information& Technology
DIATM (WBUT)
08.2010 - 06.2014
High School Diploma -
BIDHAN CHANDRA INSTITUTION(WBCHSE)
06.2008 - 03.2010
Secondary - Secondary Education
S.T MICHAELS’S SCHOOL(CISCE)
03.1996 - 01.2008