Hospitality professional with extensive experience in luxury hotel operations, currently serving as Duty Manager at ITC Hotels, Kolkata Complex. Specializes in complaint resolution and time management, contributing to enhanced guest satisfaction. Proven expertise in budgeting and inventory management, driving operational efficiency. Proficient in Opera hotel management system (PMS), optimizing processes for improved guest experiences.
Served as Front Office Supervisor for two years in luxury property managing over 693 keys inventory, subsequently promoted to Duty Manager, recognized for dedication, leadership skills, and consistent guest service excellence performance.
Received Multiple time ACE , Shining Star and ITC Internal Awards .