Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
ProjectManager
Tushar Adhikary

Tushar Adhikary

Kolkata,West Bengal

Summary

Hospitality professional with extensive experience in luxury hotel operations, currently serving as Duty Manager at ITC Hotels, Kolkata Complex. Specializes in complaint resolution and time management, contributing to enhanced guest satisfaction. Proven expertise in budgeting and inventory management, driving operational efficiency. Proficient in Opera hotel management system (PMS), optimizing processes for improved guest experiences.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Duty manager

ITC Hotels Ltd , Kolkata Complex.
Kolkata, West Bengal
06.2024 - Current
  • Oversaw front-of-house operations, ensuring high-quality service delivery.
  • Handled complaints effectively, resulting in enhanced customer retention rates.
  • Facilitated smooth daily operations by efficiently delegating tasks and managing staff.
  • Assisted with budgeting and forecasting to promote cost-effectiveness.
  • Provided leadership and guidance to front office team members, fostering a cooperative work environment.

Front office supervisor

ITC Hotels Ltd, Kolkata Complex.
Kolkata, West Bengal
02.2021 - 05.2024

Served as Front Office Supervisor for two years in luxury property managing over 693 keys inventory, subsequently promoted to Duty Manager, recognized for dedication, leadership skills, and consistent guest service excellence performance.

Education

Diploma on Hotel Management. -

Sarat Chandra Sur High School
Kolkata
06.2016 - 10.2019

Skills

  • Complaint handling excellence
  • Time management mastery
  • Budgeting expertise
  • Inventory oversight
  • Opera hotel management system (PMS)

Languages

English
Fluent
Bengali
Native
Hindi
Fluent

Affiliations

  • Sports , Fitness, Indian Air force and Learning New Skills.

Accomplishments

Received Multiple time ACE , Shining Star and ITC Internal Awards .

Timeline

Duty manager

ITC Hotels Ltd , Kolkata Complex.
06.2024 - Current

Front office supervisor

ITC Hotels Ltd, Kolkata Complex.
02.2021 - 05.2024

Diploma on Hotel Management. -

Sarat Chandra Sur High School
06.2016 - 10.2019
Tushar Adhikary