Associate Director - Business Development & Client Relations - USA Region
Pune
Summary
Result driven Business Development professional with proven track record of leading high performance teams & driving business growth in technology Firms.
Specializing in formulating and implementing sales strategies that drive revenue growth and establish long term relationships with clients. Innovative program management, strategic planning and team leadership skills. Successful team builder with good communication skills and eagerness to learn new tools and techniques to contribute towards business growth.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Associate Director - Customer Success - USA
Spanidea Systems Pvt. Ltd
Pune
01.2023 - Current
Moved to manage Business Development Activities in USA Market.
Responsible to build and lead team for Business Development Activity in USA from scratch.
In charge of making short term and long term business plans.
Assisted senior leadership in managing all aspects of Business Development including Pre-sales and Sales Activity.
Established team priorities, maintained schedules and monitored performance.
Managing over 10 client calls per day.
Set aggressive targets for employees to drive company success and strengthen motivation.
Led teams of up to 5 personnel, supervising daily performance as well as training and improvement plans
Assisted senior leadership in managing all aspects of operations
Prioritized tasks and allocated resources appropriately to keep teams focused and productive
Associate Director, Business Development
Spanidea Systems Pvt. Ltd.
Pune
01.2022 - 01.2023
Promoted to Associate Director Position after first two years in Spanidea and closing over 85 new domestic & international clients ranging from Fortune 500 to Mid-size Startups various domains.
Won First ODC Project for Spanidea Pune BU resulting in long term relationship with client.
Established good performing team for new business development and Client Relationship Management.
Increased Client Portfolio by adding new clients from Healthcare, Ecommerce and Telecom Domains
Very good lead to closure ratio.
Participate in various Bids and RFPs.
Ownership of completing vendor empanelment process for all clients.
Generated repeat business by building good relationship with existing clients.
Senior Manager, Business Development
Spanidea Systems Pvt. Ltd.
Pune
01.2021 - 01.2022
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Reached out to potential customers via telephone, email and in-person inquiries.
Managed over 50 customers call per day.
Created reports and presentations detailing business development activities.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Developed proposals and presentations for internal and external audiences.
Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Negotiated, prepared and signed contracts with clients.
Generated new business with marketing initiatives and strategic plans.
Created reports and presentations detailing business development activities
Reached out to potential customers via telephone, email and in-person inquiries
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
Business Development Manager
Spanidea Systems Pvt. Ltd.
Pune
01.2020 - 01.2021
Appointed as Head of Business Development team at Pune BU in Jan 2020.
Responsible to build entire sales structure from scratch.
In charge of making short and long-term business plans.
Trained sales team on various sales process to sell technology based solutions.
During Lockdown, changed work strategy and focused on building database of decision makers potential clients which can be targeted once market opens.
Generated new business with various initiatives and strategic plans post Lockdown.
Reached out to potential customers via telephone, email, and in-person inquiries
Kept meticulous client notes and updated account information in company databases
Monitored market trends and competitor activities to identify areas of potential opportunity
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
Taught consultative selling techniques to new and existing staff members to build expertise
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Established relationships with key decision-makers within customer's organization to promote growth and retention
Compiled product and customer data to generate informed profit projections
Performed client research and identified opportunities for account growth, account penetration and market expansion
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Managed accounts to retain existing relationships and grow share of business
Director of Business Development & Client Relation
Alcrucis Interactive Visual Technologies
Pune
09.2018 - 11.2019
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
Build Long Term and Short-Term plans for growth and development - Business Trips to Malaysia and closed long term deals.
Leveraging on previous relationships to initiate new projects.
Key decision maker for various activities and plans for expansion.
Recruiting teams for Sales, Delivery and Administration activities.
Manage account relations, and nurture key account.
Company growth from team of 4 employees to 45 employees.
Negotiated, prepared, and signed contracts with clients
Negotiated client contracts and agreements to cultivate profitable business transactions
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
Translated customer needs into solution requirements using powerful value propositions and negotiation skills
Communicated directly with customers and partners to build strong business networks and relationships
Led change and transformation across business areas to deliver benefits and align company resources
GM - Client Relations
Vimito
Pune
05.2014 - 08.2018
Handled Business Development and Delivery together for 18 months.
Closed long term projects & over 150 clients in 2 years.
Innovative Ideas to have impact at Conferences.
Content writing for over 700 videos of client projects.
Built strong team of Market Research and BDE.
Driven Revenue and Secured new business.
Lead Planning, Strategy, proposal process and bid preparation
Participated and represented Vimito at Conferences
Conferences – StratComm 2016 & 2017, Marketing in Manufacturing Summit 2016, Industria 2017
Website Content, Brochure content and designing
Social Media Content and Strategies
Assistant Manager Business Development
Harbinger Group
Pune
06.2012 - 05.2014
Recruited from Campus drive as Management Trainee followed by Business Development Executive.
Worked directly in US market at early stage of career.
Generating Database, Scheduling Email Campaign and Cold Calling to schedule Raptivity Product Demos for prospects.
Part of unique team “Demo Squad” - Responsible to schedule product demos for prospects and hand them over to BDMs
Scheduled over 100 product demos with US clients.
Closed 2 clients withing
Hosted weekly Webinar.
Offers to generate better revenue during crunch period.
Performed with high closures to win ‘Most Promising Newcomer Award’ in 2013.
Part of another unique 3-member team “Infusants” with unique value proposition of products and services to provide 360- degree solution to key clients.
Education
MBA - Marketing
INDSEARCH
Pune
03.2010 - 04.2012
Skills
Strategic leadership
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Timeline
Associate Director - Customer Success - USA
Spanidea Systems Pvt. Ltd
01.2023 - Current
Associate Director, Business Development
Spanidea Systems Pvt. Ltd.
01.2022 - 01.2023
Senior Manager, Business Development
Spanidea Systems Pvt. Ltd.
01.2021 - 01.2022
Business Development Manager
Spanidea Systems Pvt. Ltd.
01.2020 - 01.2021
Director of Business Development & Client Relation
Alcrucis Interactive Visual Technologies
09.2018 - 11.2019
GM - Client Relations
Vimito
05.2014 - 08.2018
Assistant Manager Business Development
Harbinger Group
06.2012 - 05.2014
MBA - Marketing
INDSEARCH
03.2010 - 04.2012
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