Tushar Bakane
PUNE
Summary
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Desk Engineer- L1
CompuCom CSI System IND PVT LTD- Eon IT Park-Kharadi, PUNE
07.2023 - Current
- Created detailed reports on incident resolution times, open tickets, and other performance metrics.
- Proactively identified and implemented process improvements, such as creating user-friendly self-help guides and knowledge base articles.
- Provided excellent customer service and technical support to end-users via phone, email and remote access tools.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Troubleshooting Knowledge with WealthScape, VISA Falcon, Cisco AnyConnect VPN, Cisco Jabber with Jabra Headset, Amazon Connect, Thin Client Computer, production, Test and Development VDIs, Etc.
- Troubleshoot Knowledge with End User issues, Genesys Workspace, scanner and printers, Microsoft Teams & Skype, DNS, Proxy, Microsoft Office, Enterprise Teller, Client Central, Cisco Phones, Zscaler, RSA Authenticator, MobileIron and Microsoft Intune related issues, Network Share Drives, Passwordless Signing Method.
Team Leader (Customer Support)
A3L Food Corporation: Ahemadnagar
01.2018 - 06.2022
- Diagnosed hardware failures; replaced faulty parts; installed and upgraded system components.
- Identified and resolved issues with Windows OS, MS Office Suite, Outlook, Active Directory.
- Provided technical support for desktop and laptop hardware, software, and peripherals.
- Performed regular system health checks to ensure optimal performance and stability of systems.
- Onsite Service Project in Ahmednagar for Railway, CCTNS, Hospitals, And Defense area, MIDC etc. Handled Logistics Department for inward & outward Providing ETA to Engineer as per Customer availability.
Desktop Engineer- (Level-1)
Impact Infotech Pvt. Ltd. (PUNE) for WIPRO
05.2015 - 11.2016
- Troubleshot network connectivity issues for local area networks, wide area networks, virtual private networks, wireless connections.
- Managed remote access solutions such as Remote Desktop Protocol or Virtual Network Computing.
- Provided technical support to end users in resolving desktop issues, such as hardware and software installation and configuration.
- Conducted regular maintenance activities including system patching, antivirus updates and disk defragmentation.
- Diagnosed and resolved complex hardware and software problems related to desktops, laptops, tablets in a timely manner.
- Providing Technical training for fresher, how to maintain, Assembling & Disassembling spare parts, handling technical Highly Escalations call, taking follow-ups with email.
- All types of Installation & Troubleshooting of Desktop, Laptop’s & All in One Systems, Service provided to client for Dell, HP & Lenovo.
Education
Bachelor of Science - Computer Engineering Technology
North Maharashtra Univercity
Jalgaon03-2015
Skills
- Computer Hardware Knowledge,
- Hardware Installation,
- Technical Support,
- Software and Hardware Issues,
- Troubleshooting Network Issues,
- ServiceNow,
- Active Directory,
- Cisco Any Connect Engine,
- Printers and Peripherals
- Application Installations
- Active Directory
- ServiceNow
- Citrix Workspace(VDI)
Certification
· Completed Certificate Course PCM (Hardware) and NM (Networking) from Pune University.
· Completed Diploma in Networking Engineering from IT-Source Technology Limited ® Jalgaon.
· LENOVO Certified Engineer of Think-pad, Think-center & Idea-pad System’s.
· Completed Course Cisco Certified Network Associate (Router & Switch) From
RST- Forum, Matunga –Mumbai.
Languages
Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Hobbies
Swimming: I enjoy swimming as a way to stay fit and unwind. It also teaches me discipline and perseverance.,
Traveling: Exploring new places and immersing myself in different cultures is a passion of mine. It broadens my perspective and fuels my curiosity.,
Listening to Music: Music is a source of inspiration and relaxation for me. I appreciate various genres and find it refreshing to discover new artists and songs.
Disclaimer
I undertake that the above-mentioned information is true to the best of my knowledge and belief.
Date:
Place:
RREGARDS
Mr. TUSSHAR PRADEEP BAKANE
Timeline
Service Desk Engineer- L1
CompuCom CSI System IND PVT LTD- Eon IT Park-Kharadi, PUNE
07.2023 - Current
Team Leader (Customer Support)
A3L Food Corporation: Ahemadnagar
01.2018 - 06.2022
Desktop Engineer- (Level-1)
Impact Infotech Pvt. Ltd. (PUNE) for WIPRO
05.2015 - 11.2016
Bachelor of Science - Computer Engineering Technology
North Maharashtra Univercity
· Completed Certificate Course PCM (Hardware) and NM (Networking) from Pune University.
· Completed Diploma in Networking Engineering from IT-Source Technology Limited ® Jalgaon.
· LENOVO Certified Engineer of Think-pad, Think-center & Idea-pad System’s.
· Completed Course Cisco Certified Network Associate (Router & Switch) From
RST- Forum, Matunga –Mumbai.
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