Tushar Bhalekar
Pune
Summary
Dedicated customer service professional with a record of enhancing customer satisfaction through proactive problem-solving and effective communication. Strong interpersonal skills facilitate the resolution of concerns, driving positive outcomes and fostering lasting relationships. Expertise in developing strategies that prioritize customer needs and improve service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager, Order Management
BOSCH REXROTH INDIA PRIVATE LIMITED
Pune
12.2009 - Current
- Check orders for accuracy before processing.
- Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
- Performed data entry of all orders into ERP (SAP) system ensuring accuracy of information entered.
- Collaborated with warehouse and manufacturing staff to coordinate shipments and deliveries according to customer specifications.
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
- Ensured compliance with relevant regulations such as export control laws when dealing with international orders.
- Evaluated current systems and procedures for effectiveness in meeting customer needs; recommended modifications as needed.
- Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
- Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.
- Generate reports on order status, inventory levels, delivery times, and other metrics related to order management.
- Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
- Regular meetings with the sales team to review open orders, discuss customer service issues, and identify areas for improvement in order management processes.
Logistics Coordinator
ZODIAC CLOTHING COMPANY LTD
Mumbai
07.2009 - 12.2009
Officer Warehouse Operation
RADHAKRISHNA FOODLAND PVT. LTD.
Mumbai
02.2007 - 07.2009
Assistant Officer Warehouse Operation
ISPAT INDUSTRIES LTD.
Mumbai
11.2005 - 02.2007
Accountant
BALAJI MARILINE PVT. LTD.
Mumbai
04.2005 - 11.2005
Education
Bachelor of Commerce -
Mumbai University
Skills
- Client Satisfaction Focus
- Sales Performance Tracking
- Supply Chain Coordination
- Stock Control Management
- Data Visualization Dashboards
- Performance Metric Analysis
Certification
- - Master Diploma in Computer Applications
- - MS-CIT - 'A' Grade
- - Certificate in Tally 6.3
Languages
English
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Assistant Manager, Order Management
BOSCH REXROTH INDIA PRIVATE LIMITED
12.2009 - Current
Logistics Coordinator
ZODIAC CLOTHING COMPANY LTD
07.2009 - 12.2009
Officer Warehouse Operation
RADHAKRISHNA FOODLAND PVT. LTD.
02.2007 - 07.2009
Assistant Officer Warehouse Operation
ISPAT INDUSTRIES LTD.
11.2005 - 02.2007
Accountant
BALAJI MARILINE PVT. LTD.
04.2005 - 11.2005
Bachelor of Commerce -
Mumbai University