Sr. Analyst
Department: Operations (Sales and services)
1. Improved the retention of customers acquired/engaged through different traction channels.
2. Handhold the client for any issues post onboarding.
3. Maintained a relationship with the client through analytical reporting, suggestions, sharing logistics best practices, new product features, etc.
4. Up-sell to increase share of wallet of the customer by establishing regular communication.
5. Coordinated with operations teams to provide the best-in-class support to existing clients.
6. Developed new ideas/strategies to showcase Advatix capabilities across the E-commerce industry.
7. Maintained relationships with clients while providing guidance, researching, and recommending new opportunities and service improvements.
8. Resolved customer grievances by investigating problems and developing solutions for them.
