Overview
Work History
Education
Skills
Timeline
Generic

Tushar Chaudhari

Pune

Overview

6
6
years of professional experience

Work History

Program Manager - Central Operations

Blinkit
04.2023 - Current
  • Collaborated with product, operations, and communication and design teams to influence and shape product strategy and roadmap. End to end ownership of product rollout
  • Understood and communicated all upcoming product features and user experience changes to key stakeholders, including Sales, Operations, Marketing, and Finance
  • Recognized deficiencies in the onboarding funnel and devised strategies to minimize drop-offs. Enhanced rider engagement by introducing captivating communication at each stage, simplifying the process, and effectively guiding delivery partners through the entire journey.
  • Conducted thorough analysis of rider attrition based on earnings, performance, and login trends. Formed rider cohorts for precise revival actions. Developed effective strategies for a successful resurrection campaign, managing P&L. Executed proactive communication tactics to improve weekly retention rates and minimize costs, prioritizing rider cohorts and trends.
  • Implemented robust rules to enhance delivery partner quality and prevent fraud, reducing fraudulent orders from 16% to under 3% through thorough checks, effective actions, and RCA workflows for easier error fixes. Initiated and drove internal initiatives to improve Product Operations processes, technology, and deliver a best-in-class user experience.

Program Manager - Control Tower

Dunzo
01.2022 - 04.2023
  • Owned operational metrics and data analysis; deep-dived into various work streams to identify levers and long-term structural solutions; managed stakeholder communication across multiple lines of business regarding operational milestones, process changes, product improvements, impact analysis, and timelines.
  • Managed the end-to-end life cycle from strategic planning to tactical activities to drive continuous improvement on metrics; reduced order cancellations by ~5% and order modifications by ~7%, maintaining threshold levels for both metrics at ~0.5% across 127 Dunzo Daily Stores.
  • Oversaw program management and provided cross-functional support during the launch of 30+ Dunzo Daily Stores in the NCR region, ensuring seamless product rollout and feature implementation.
  • Assisted with the implementation of training sessions for newly hired employees and their managers, ensuring operational visibility and continuous excellence from the start, while tracking the progress of product features and their usage by team.
  • Scoped and executed a large, multi-quarter project leading a team of 9 HR Operations Associates; drove critical process improvements, data-oriented analysis, and adoption of technology solutions to achieve visibility on the entire store workforce performance and operational expenditure.
  • Created a headcount forecasting model for Dunzo Daily Stores that considers multiple variables to predict optimal manpower requirements at the store level; optimized store manpower by rationalizing 40% of employees, leading to a reduction of INR 9 Cr in operational expenditure per month.

Central Team Lead - Program Management Office (E-commerce)

ElasticRun
04.2021 - 01.2022
  • Established deeper data and progress visibility on multiple client businesses by implementing numerous progress trackers and dashboards; Demonstrated advanced understanding of business processes & internal control risk management; Refined metrics & KPIs that measure the business health for successful execution of projects
  • End to End Strategic supply planning, coordination, and stakeholder management for Amazon's "Great Indian Festival" and Flipkart's "Big Billion dollar" Sale for FY2021; Produced material for all stakeholder communication including VP's, Chief Executives and Clients
  • Led supply operations for 22 hubs in Hyderabad during the BBD Peak time with >95% supply availability, ~90% delivery conversion, 20% Ad hoc workforce fulfillment and <8% partner churn rate
  • Capacity Planning and Supervision of ~200+ Flipkart hubs and ~150+ Amazon hubs across India
  • Led successful implementations of strategic initiatives aimed at rate restructuring, performance tracking, increasing growth and transition setup for new business hubs
  • Matured the team performance review reports and hub scorecards for ~160+ RE's post peak & led individual reviews

Lead Consultant - Supply & Strategy - Pune

Radma Services - (Mr. Daas)
10.2020 - 03.2021
  • Company Overview: A startup stint with a vision of creating prompt, dependable, and safe ways of getting hyperlocal services as well as delivery at a minimal cost; Demonstrated the product and services in the investor meeting along with founders
  • Setup and lead complete delivery operations, created a supplier network, and worked closely on MVP
  • Ensured timely services with an improving business approach, implemented orders of A-B-A nature to cater all the appliance repair and other household service orders
  • Functioned as SPOC for all the customer, suppliers and technical team on their queries and resolutions
  • A startup stint with a vision of creating prompt, dependable, and safe ways of getting hyperlocal services as well as delivery at a minimal cost; Demonstrated the product and services in the investor meeting along with founders

Supply Management - Pune

Dunzo
11.2018 - 01.2020
  • Planned and Bridged gap between order Demand/Supply, Reduced the average delivery time by 35% by increasing supply availability
  • Improvised training SOPs reduced 40% training time of partners which results in 75% no call deliveries and improved overall quality of service to the end consumer
  • Analyzed supply behavior using relevant data metrics, identified fraudulent activities, and lead cluster cleaning drive with cluster ops team to curb fraudulent activities
  • Planned and devised active incentive and surge schemes by forecasting the demand for supply availability which resulted in less than 5% order loss in low partner availability areas
  • Implemented remote partner onboarding set up in the city, drafted remote SOP for Pan India execution
  • This resulted in reducing supply acquisition cost, third party dependency, and improved delivery partner quality hygiene
  • Implemented 8 Micromanaged Clusters in the city by changing means of transport, Reduced order fulfillment cost by 50%
  • Served 60000+ orders on a weekly basis with a >96% success rate
  • Improvised delivery partner training module and worked with the product team to integrate it into the application, to make it available 24x7

Education

Bachelor of Engineering Information - Technology

SINHGAD INSTITUTES
07.2018

Diploma - Information technology

SSVPS'S COLLEGE OF ENGINEERING
06.2015

Skills

  • Advance Excel, SQL, Google Sheets
  • Hands-on experience in building dashboards/data analysis, number forecasting, visibility trackers
  • First Principles Problem Solving, Process Excellence, Internal and External Stakeholder Management, P&L Management, Decision Making, Leadership, Negotiation

Timeline

Program Manager - Central Operations

Blinkit
04.2023 - Current

Program Manager - Control Tower

Dunzo
01.2022 - 04.2023

Central Team Lead - Program Management Office (E-commerce)

ElasticRun
04.2021 - 01.2022

Lead Consultant - Supply & Strategy - Pune

Radma Services - (Mr. Daas)
10.2020 - 03.2021

Supply Management - Pune

Dunzo
11.2018 - 01.2020

Bachelor of Engineering Information - Technology

SINHGAD INSTITUTES

Diploma - Information technology

SSVPS'S COLLEGE OF ENGINEERING

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