Tushar Chawda
PUNE
Summary
Reliable and customer-focused transportation professional adept at navigating busy metropolitan areas efficiently and safely. Skilled in providing timely transportation services to diverse clientele. Strong communication and interpersonal skills contribute to enhanced passenger satisfaction. Consistently maintain high ratings for service through attentive customer care.
Overview
12
12
years of professional experience
Work History
Driver,
Self Employed, Tushar Travels
Pune
12.2018 - Current
- Managed payment processes with proficient cash handling skills
- Regularly updated knowledge of traffic law amendments for compliance maintenance
- Ensured superior customer care through dedicated assistance
- Enhanced travel planning by selecting optimal routes through advanced navigation tools
- Reported critical safety concerns related to vehicles
- Ensured cleanliness of the vehicle exterior with consistent washing
- Conducted thorough inspections and cleaning procedures at end of every shift
- Demonstrated calmness during peak travel times
- Ensured high safety standards and cleanliness for vehicle operation
Delivery Executive
Swiggy, Zomato And Blue Dart
Pune
08.2016 - 11.2018
- Directed daily operations to achieve maximum efficiency and productivity
- Coordinated forwarding transportation with external contractors
- Used excellent local area knowledge to navigate traffic issues, avoiding delay to customer deliveries
- Drove on assigned routes and followed schedules, completing deliveries quickly and efficiently
- Kept plentiful amounts of change to successfully process customer cash payments
- Packed goods in vehicle, organising packages in order for quick and efficient deliveries
- Adhered to weather conditions, adjusting driving accordingly
- Complied to transportation laws, upholding safe driving record
Restaurant Management Trainee
Pizza Hut Singapore Pte Ltd
03.2016 - 06.2016
- Baked wide variety of pizza doughs, including thin crust, thick crust and cheese-stuffed, from scratch to consistent, high standards
- Maintained polite, informative and engaging manner will all customers, enhancing brand reputation
- Cleaned and sterilised kitchen equipment and tools, keeping cooking station neat, clean and safe
- Worked with an adaptable and flexible approach, taking on challenges with a positive attitude
- Maintained up-to-date working knowledge of menu items for accurate customer assistance
- Removed waste and inadequate food items regularly to keep work spaces neat and clean
- Monitored temperatures in refrigerators, freezers and warming lamps
- Followed recipes and customer request details to prepare high-quality, delicious meals
Senior Analyst
eClerx Services Limited
Pune
06.2014 - 06.2015
- Facilitated process changes by executing business and system analysis and design focused on quality improvement and excellent data management
- Specified processes for maintaining project documentation, managing scopes and adjusting work schedules for on-time delivery of tasks and milestones
- Utilised process data to generate reports and articulate ideas and viewpoints to senior management
- Adapted workflow to meet need business needs
- Prepared and updated system specifications to support developers
- Analysed business' current work practices to recommend improvement action
Senior Executive
Conneqt Business Solutions Limited
Pune
09.2012 - 06.2014
- Built positive work relationships with customers to enhance image and public perception of company
- Worked closely with customer service manager to communicate matters affecting service levels, personnel issues and customer requirements
- Reviewed call and email guidelines regularly to implement changes to develop and improve service proposition
- Kept records of all incoming customer complaints, compliments and queries in line with standard operating procedures
- Appraised performance of direct reports to confirm work adhered to agreed procedures
- Delivered high level of service to customers in effort to build upon future relationships
Education
Matric -
Secondary School Education
India01.2006
Intermediate -
Senior Secondary School Education
India01.2008
Skills
- Road Safety Awareness
- Efficient Route Optimization
- Mobile Platform Optimization
- Navigation and Mapping Expertise
- Consistent Safe Driving
- Logistics Management
- Traffic Safety Expertise
- Transportation Management
- Hygiene Maintenance
- Baggage Management
- Travel Assistance
- Basic Mechanical Understanding
- Geographic Expertise
- Understanding of Road Laws
Personal Information
- Date of Birth: 02/07/1990
- Gender: Male
- Nationality: Indian
Languages
Gujarati
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Driving Lisence
- TRANS
- LMV-TR
- LMV
- MCWG
Hobbies and Interests
- Internet Surfing
- Travelling
- Listening Old Bollywood Music
- Watching Cricket
Timeline
Driver,
Self Employed, Tushar Travels
12.2018 - Current
Delivery Executive
Swiggy, Zomato And Blue Dart
08.2016 - 11.2018
Restaurant Management Trainee
Pizza Hut Singapore Pte Ltd
03.2016 - 06.2016
Senior Analyst
eClerx Services Limited
06.2014 - 06.2015
Senior Executive
Conneqt Business Solutions Limited
09.2012 - 06.2014
Matric -
Secondary School Education
Intermediate -
Senior Secondary School Education
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