Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Tushar Dash

Tushar Dash

Supervisor Operations
Banaglore

Summary

Dynamic operations supervisor with a proven track record at BCD Travel, excelling in staff evaluation and team development. Enhanced customer satisfaction through effective communication and conflict resolution. Successfully managed workload distribution, driving productivity while fostering a collaborative environment. Recognized for achieving revenue growth by implementing strategic improvements and personalized service.

Overview

8
8
years of professional experience

Work History

Supervisor of Operations

BCD Travel
Bengaluru
09.2022 - Current
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.

Customer Service Executive

Equiniti
08.2021 - 08.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Senior Travel Consultant

BCD Travel
04.2019 - 06.2021
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Handled sensitive personal data with discretion.
  • Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.

Senior Travel Consultant

Travix Leisure and Travels Pvt. Ltd.
04.2017 - 04.2019
  • Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
  • Expanded agency''s network of suppliers by attending industry conferences and cultivating strategic partnerships with key vendors.

Education

Bachelor of Arts - Journalism And Mass Communication

Chandigarh University
Ludhiana
06.2024

Skills

Staff evaluation

Maintenance oversight

Budget planning

Recruitment and hiring

Team development

Interests

Badminton, Writing

Timeline

Supervisor of Operations

BCD Travel
09.2022 - Current

Customer Service Executive

Equiniti
08.2021 - 08.2022

Senior Travel Consultant

BCD Travel
04.2019 - 06.2021

Senior Travel Consultant

Travix Leisure and Travels Pvt. Ltd.
04.2017 - 04.2019

Bachelor of Arts - Journalism And Mass Communication

Chandigarh University

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Tushar DashSupervisor Operations