Tushar Gaur
House No. 835 Sector-6 R.K. Puram, New Delhi
Summary
Dynamic professional with a strong background in grievance management and customer service. Recognized for exceptional leadership and problem-solving skills in resolving complex issues. Proven track record of driving success in high-pressure environments through strategic thinking and effective collaboration. Experienced in cultivating relationships with internal and external stakeholders to ensure timely resolution and customer satisfaction. Committed to fostering a positive team culture and delivering outstanding results. Seeking opportunities to leverage my expertise and drive business growth in the grievance management field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grievance Manager
Angel Broking Ltd
06.2021 - Current
- Managed and resolved customer complaints received directly from Regulatory bodies, prioritizing high-quality resolution
- Demonstrated expertise in understanding different query types and collaborated with internal stakeholders to swiftly address concerns
- Facilitated communication with Exchange, Legal team, and customers to resolve complaints within defined turnaround times (TAT)
- Proactively engaged with customers to resolve Exchange complaints escalated to regulators, providing comprehensive education on company and industry guidelines to mitigate future complaints
- Oversaw and ensured adherence to overall resolution TAT, maintaining a 100% compliance rate with agreed-upon turnaround times
- Delivered exceptional outcomes in terms of productivity and quality throughout the complaint handling process
- Conducted thorough root cause analysis of all Regulatory complaints, working closely with cross-functional teams to identify causative factors and implement preventive measures to eliminate recurrence
- Successfully achieved and surpassed all core business objectives and excelled in meeting defined Key Performance Indicators (KPIs) and Key Result Areas (KRAs).
Education
B.Com - Finance
Sol, DU
Delhi, DL07-2020
High School Diploma -
GOVT. COED. SARVODAYA VIDHYALAYA
New Delhi, DL03-2016
High School Diploma -
GOVT. COED. SARVODAYA VIDHYALAYA
New Delhi, DL03-2014
M.Com - Finance,
IGNOU (Indira Gandhi National Open University)
New Delhi, DLSkills
- Customer Service
- Operations Management
- Workforce Management
- Team Leadership
- Time Management
- Salesforce Management
- Complex Problem-Solving
- Key Performance Indicators
- Customer Relationship Management (CRM)
- Team building
- Multitasking
Certification
NISM VIII (Equity Derivatives)
Course completed From VISM.
- Technical Analysis.
- Future & Options. (Strategies)
- Long & short straddle
- Long & Short Strangle
- Cash to Cash/ NSE-BSE
- Cash to Future
- Future To Future
- Long & Short Synthetic
- Bull-Call Spread
- Bear-Put Spread
- Long-Call Butterfly
- Long-Put Butterfly
- Iron-Butterfly
- Iron-Condore
- Conversion-Reversion
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Grievance Manager
Angel Broking Ltd
06.2021 - Current
B.Com - Finance
Sol, DU
High School Diploma -
GOVT. COED. SARVODAYA VIDHYALAYA
High School Diploma -
GOVT. COED. SARVODAYA VIDHYALAYA
M.Com - Finance,
IGNOU (Indira Gandhi National Open University)
NISM VIII (Equity Derivatives)
Course completed From VISM.
- Technical Analysis.
- Future & Options. (Strategies)
- Long & short straddle
- Long & Short Strangle
- Cash to Cash/ NSE-BSE
- Cash to Future
- Future To Future
- Long & Short Synthetic
- Bull-Call Spread
- Bear-Put Spread
- Long-Call Butterfly
- Long-Put Butterfly
- Iron-Butterfly
- Iron-Condore
- Conversion-Reversion
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