TUSHAR GROVER
FARIDABAD
Summary
Innovative professional in technology network design, known for unparalleled productivity and efficient task completion. Specialize in advanced routing protocols, network security measures, and cloud computing integration. Excel in problem-solving, teamwork, and adaptability, ensuring seamless project execution and network optimization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Engineer
British Telecom
Gurugram
01.2023 - Current
- Handling various cases that arise in the process of incident management, managing operations that create a huge impact in the field of networking, and employing an efficient and broad strategy for handling escalations while creating reliability toward the customer to ensure the utilization of full network potential.
- I worked as a voice engineer, in which I improved the company's network efficiency by 25–30 percent.
- Sound knowledge of VoIP devices like Calabrio, voice gateways, Cisco hard phone, and Jabber.
- Working on technologies like MPLS and ICR, and serving as the first-level contact to troubleshoot the issues that occur at the customer's location.
- Having experience in handling incidents related to Genesys Cloud.
- Investigated system failures and identified root causes to resolve complex technical issues.
- Provided technical support to customers regarding software and hardware issues.
Education
Bachelor of Technology - Computer Science Engineering
Manav Rachna University
07.2023
Class 12th - Non-Med
Ryan International School
04.2019
Class 10th -
Ryan International School
04.2017
Skills
- Networking
- Network security
- Voice telephony
- Root cause analysis
- Incident management
- Technical support
- Customer relationship management
- Communication skills
- Adaptability and flexibility
- Network configuration
- Multitasking
Certification
- Basics of Networking, Cisco Networking Academy, learned about the various concepts of network communication, network types, networking devices, and connections.
- Genesys Cloud: From beginner to professional
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Associate Engineer
British Telecom
01.2023 - Current
Bachelor of Technology - Computer Science Engineering
Manav Rachna University
Class 12th - Non-Med
Ryan International School
Class 10th -
Ryan International School
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