Tushar Kadam

Infosys Limited

Pune

01.2022 - Current

Conducted requirements analysis, investigated and resolved technical faults, provided root cause analysis, and managed incident and service request in production support.
Worked as L2 technical support and interact with client for requirement gathering to resolve the issues.
Investigated and resolved the technical faults ensuring smooth conduct of business.
Helps to provide root cause analysis of the issues on a Service-now platform and actively contributed to resolve the INCIDENTS/TASKS permanently.
Experience in production support to manage the incident and service request ensuring timely resolution within SLA targets.
Worked on reviewing design, development and testing documents on share point tool.
Set up calls with business to resolve the escalated issues by end to end interaction with client.
Worked on pulling weekly and monthly reports of closing counts on Microsoft SQL server.
Collaborated with developers to deploy the application updates and patches, ensuring version control and quick assistance.
Interpreted and interrelated research data to develop integrated business analysis and projections.
Worked on tools such as QMF,ENDEVOR,XPEDITOR,SDSF,ZEKE.
Delivered analytic support to identify high-priority opportunities and prospective clients to build pipelines.