Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Tushar Kale

Assistant Manager
Pune,Maharashtra

Summary

A Business improvement Professional focus on customer centricity with 9 Years & of record of driving Process excellence & Cost effective solution across the value stream. Expert knowledge of Lean sigma and Quality assurance skills.

Strong communicator, capable of delivering complex ideas and changes to staff of all levels as well as gain understanding and drive through execution of all goal

Specialties : Expertise in Lean Six Sigma, Operational Excellence, Customer Experience, People Management, Continuous Improvement, Critical Thinking

Overview

4
4
years of post-secondary education
14
14
years of professional experience

Work History

Assistant Operations Manager

WNS Global Services
Pune, Maharashtra
07.2019 - Current
  • Manage a team of approx. 12 Accounts Payable Representatives (Vendor Master , Invoice Processing)and ensure that all key metrics of performance as per the Client SLA are met and exceeded.
  • Ensure that the team is completing Vendor Confirmations in a timely manner.
  • Ensure that the team provides prompt response to the bank and vendors when there are rejected payments.
  • Review and aged open items to ensure proper action/follow-up.
  • Ensures that Team is is completing processing of Invoice in Timely Manner.
  • Measure KPI’s to assess team performance and report achievements or deficiencies to the Accounts Payable Manager.
  • Regular 1-2-1’s with team members and annual and half yearly reviews, including setting objectives
  • Keeping the morale of the team high and have a good efficient functioning team

Assistant Quality Assurance Manager

WNS Global Services
Pune, Maharashtra
09.2019 - 07.2021
  • Providing quality assurance expertise to internal workgroups teams, and committees focused on enhancing procedures and creating efficiencies.
  • Responsible for maintaining oversight and guidance to the day-to-day operations of the Regional QA teams.
  • Responsible for driving various QA initiatives and projects.
  • Expertise in driving process improvements initiatives throughout the operations; improving operating performance of transactions through performance enhancement initiatives. Generated 100+ process improvement ideas across vertical for Pune location.
  • Managing preparation of weekly & monthly SLA reports with Internal & External Clients
  • Manage and monitor Invoice processing errors reporting to facilitate a reduction in error frequency and improve performance.
  • 8+ Years of experience with advance knowledge of microsoft tools (Power BI, Powerpoint, Excel)
  • Expertise in Lean Sigma Techniques, Yellow belt certified, Green belt trained and tested.
  • Report out on accuracy and other quality metrics on a regular frequency, Prepare and implement a quality plan with approvals from business stakeholders
  • Set up Six Sigma quality structure and framework. Deployed and maintained the requirements for ISO certification as per the standard and company norms and conducted more than 25 internal ISO audits.
  • Significantly contributed to conceptualization and implementation of organizational frameworks in various processes on Leadership Excellence, Performance Management, ISO 9001 standards, MIS and Operations Toolkits.

Quality Lead

Wipro Pvt Ltd
Pune, Maharashtra
06.2017 - 08.2018

Managing Team of 3 internal process Auditors to ensure accuracy standards are maintained within the process.

Ensure all the process documentations are compliant as per the company policy.

Responsible for maintains Quality SLA for Accounts payable process.

Responsible for mentoring quality improvements plans are implemented on the floor.

Generated 50+ Ideas across the floor though employee engagement program.

Ensure process standards are maintained as per ISO 9001:2015 Policies.

Senior Accounting Analyst

Metro Global Services
Pune, Maharashtra
06.2012 - 03.2017

Member of the Invoice Processing Team.

Successfully migrated the process of invoice processing.

Ensures Teams quality was maintained on Invoice processing.

moved to Quality Team as Sr. Quality analyst in 2014.

Accountant

Shivam Agencies
Pune, Maharashtra
06.2008 - 06.2012
  • Gathered financial information, prepared documents, and closed books.
  • Documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.

Education

Master of Commerce - Accounting

S.P College
Pune
06.2007 - 06.2008

Bachelor of Commerce - Cost Accounting

University of Pune
Pune
06.2004 - 06.2007

Skills

Strong Communication

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Accomplishments

  • Successfully transitioned process for USA & Canada Invoice Processing & Vendor Master Team.
  • Played a pivotal role in automating Email Tool activity and successfully removed manual intervention & improve the Timelines for processing the Vendor Requests.
  • Executed VSM project (Value Stream Mapping) for eliminating the non-productive activities in Invoice Processing Team
  • Generated 100+ Ideas through employee Engagement Programs
  • Led the process mapping project for the operations in tag total 50 maps done on" Promapp "web based Tool
  • Accomplished Six Sigma Yellow Belt’ project in month of April 2015 and awarded for the same

Timeline

Assistant Quality Assurance Manager

WNS Global Services
09.2019 - 07.2021

Assistant Operations Manager

WNS Global Services
07.2019 - Current

Quality Lead

Wipro Pvt Ltd
06.2017 - 08.2018

Senior Accounting Analyst

Metro Global Services
06.2012 - 03.2017

Accountant

Shivam Agencies
06.2008 - 06.2012

Master of Commerce - Accounting

S.P College
06.2007 - 06.2008

Bachelor of Commerce - Cost Accounting

University of Pune
06.2004 - 06.2007
Tushar KaleAssistant Manager