Tushar Kalra
Faridabad
Summary
Customer-focused aviation professional experienced in supporting travel partners and resolving time-sensitive issues in a fast-paced airline environment. Known for professionalism, communication, and attention to detail, seeking to transition into cabin crew to deliver safe, efficient, and high-quality passenger service.
Overview
8
8
years of professional experience
Work History
Service Advisor
British Airways Call BA
New Delhi
04.2025 - Current
- Served as primary liaison between airline operations and travel agents for ticketing issues.
- Provided accurate guidance on airline policies, fare rules, and procedures.
- Managed time-sensitive travel issues with professionalism and clear communication.
- Coordinated solutions for complex customer situations to ensure seamless travel experiences.
- Delivered consistent service aligned with premium airline standards.
- Maintained high attention to detail in processing changes and compliance documentation.
Roadside Assistance Customer Support
Ienergizer
Noida
03.2023 - 02.2025
- Provided 24/7 roadside assistance to U.S
- Customers, ensuring quick and effective solutions
- Assess the situation and determine appropriate course of action (such as providing a jumpstart, changing a tire, or towing the vehicle)
- Maintain accurate records of services provided and time spent on each call
- Provide exceptional customer service and maintain a positive and professional demeanor at all times
- Maintained 95% customer satisfaction ratings by offering professional and empathetic support
- BPO specialising in customer support services
Volunteer
Indian Canine Upliftment Centre
New Delhi
03.2018 - 05.2018
- Assisted in the rescue, rehabilitation, and adoption of stray and abandoned dogs.
- Worked on awareness campaigns promoting responsible pet ownership and street dog welfare.
- Coordinated with local shelters and NGOs to improve living conditions for rescued dogs.
Education
Higher Secondary School -
D.A.V PUBLIC SCHOOL
Faridabad, Haryana05.2017
Skills
- Strong customer service skills, and the ability to manage time effectively
- Driven to learn, adapt, and work independently
- Ability to grasp new technologies, tools, and market trends
- Supervision and leadership
- Training & Development
- Organization and time management
- Understanding market needs, competition, and business growth strategies
- Effective team coordination and problem-solving capabilities
Accomplishments
• Top Performer, Achieved top 10% performer status in Q1 of 2023.
• Customer Satisfaction, Resolved over 500 cases monthly with 95% customer satisfaction rate.
• Improved Efficiency, Reduced average response time by 30% within six months.
• Customer Satisfaction, Resolved over 500 cases monthly with 95% customer satisfaction rate.
• Improved Efficiency, Reduced average response time by 30% within six months.
Contacts
tusharkalra603@gmail.com
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Punjabi
Proficient (C2)
C2
Timeline
Service Advisor
British Airways Call BA
04.2025 - Current
Roadside Assistance Customer Support
Ienergizer
03.2023 - 02.2025
Volunteer
Indian Canine Upliftment Centre
03.2018 - 05.2018
Higher Secondary School -
D.A.V PUBLIC SCHOOL