Tushar Kamboj
KISHANGARH VASANT KUNJ
Summary
A Customer Success Manager and a Computer Science Engineering graduate. With a strong foundation in technology and a passion for customer satisfaction, I bring a unique blend of technical expertise and customer-centric approach to my role. I thrive on building meaningful relationships with clients, understanding their needs, and delivering tailored solutions that drive their success.
Results-oriented Customer Service Associate with a proven track record at Google Pay. Expert in efficiently managing inbound and outbound calls, conducting detailed customer surveys, and providing effective problem-solving support. Adept at enhancing customer experience through empathy and timely resolution, with a focus on driving satisfaction and loyalty. Recognized as a top performer for 5-6 consecutive months by leveraging performance metrics to continually improve efficiency and service quality.
Overview
2
2
years of professional experience
Work History
Operations Associate
Accenture (Google Pay)
Gurugram
01.2024 - Current
- Consistently managed and analyzed personal performance data, categorized into solution offered, customer satisfaction (CSAT), and average handling time (AHT). Leveraged these metrics to continuously enhance performance and drive efficiency. Recognized as one of the top performers in the team for 5-6 consecutive months, demonstrating a sustained commitment to excellence and high-quality customer service.
- Demonstrated proficiency in managing both inbound and outbound calls by adhering to established telecalling scripts.
- Executed comprehensive surveys to gather valuable insights into customer satisfaction, churn rates, and perceptions of brand image and awareness.
- Provided timely and effective assistance to customers experiencing issues or challenges. Employed a systematic approach to troubleshooting problems, offering clear guidance and solutions to resolve concerns.
- . Actively sought to enhance the overall customer experience through attentive service, empathy, and prompt resolution of issues, thereby contributing to increased customer loyalty and satisfaction.
Associate Customer Success Manager
TENNEO(formerly G-Cube) an MRCC Group Company
Noida
04.2022 - 07.2023
- Onboarding and Adoption
- Relationship Building
- Account Management
- Renewals and Expansion
- Customer Satisfaction and Retention.
Education
Bachelors Of Technology - Computer Science Engineering
Krishna Engineering College, AKTU
Ghaziabad, India06.2022
12th Class -
Ramjas School
New Delhi South West, India12.2018
10th Class -
Ramjas School
New Delhi South West, India12.2016
Skills
- Relationship Building
- Strategic Thinking
- Review and Negotiations
- Customer Orientation
- Communication
- Customer Satisfaction
- Empathy
Personal Information
- Date of Birth: 08/06/2000
- Gender: Male
- Nationality: Indian
Languages
- English
- Hindi
Hobbies and Interests
- Football
- Working Out
- Automotive Enthusiast
- Travelling
Projects
Mask Monitoring System using Python, 01/01/2021, 12/31/2022
Timeline
Operations Associate
Accenture (Google Pay)
01.2024 - Current
Associate Customer Success Manager
TENNEO(formerly G-Cube) an MRCC Group Company
04.2022 - 07.2023
Bachelors Of Technology - Computer Science Engineering
Krishna Engineering College, AKTU
12th Class -
Ramjas School
10th Class -
Ramjas School
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