Tushar Kapoor

• Generated Sales Lead for the software solution providers: Raga Management Pvt Ltd.
• Involved in planning and creating software-specific marketing campaigns.
• Responsible for working with distributors as well as end users to determine their specific software needs.
• Once determined, I will complete the sale and follow through with the implementation and management of the solution as well as the account

• Consult with customer in selling and supporting company product and system.
• Achieve monthly sales target set by the management.
• Identification of new sales opportunities and assistance with business development.
• Quick learner and self starter with strong follow-up skills.
• Possess strong organizational and time management skills.
• Self starter, organized, thorough and meticulous, able to work under pressure.
• Comfortable working in a Microsoft environment utilizing outlook email and other necessary corporate business programs. High level of competency with Microsoft Power Point, Word and Excel.
• Professional demeanor and personal presentation.

• Handle Australian Dealers inquiries related to Mobile Activation for their respective customers and deal with complaints related to Activation. Manage a high volume workload within a deadline driven environment.
• Promoted as Senior Agent in the Month of Dec'10.
• Successfully completed White Belt Six Sigma Course.
• Team supervision and performance management.
• Meeting Management performances standards.
• Implementing management policies and directives
• Staff training

· Consulted with customers to understand desires and suggest best products to meet needs.

· Gained expert knowledge of mortgage operations, market conditions, and trends.

· Collaborated well with team members to carry out daily assignments and achieve team targets.

· Filed records to keep system efficient and information organized.

· Providing customers end to end process in Mortgage.

· Handle Doctors & Nurses inquiries related to health coverage given in a particular health policy for their respective customers and deal with complaints related to medical claims. Manage a high volume workload within a deadline driven environment.

· Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert healthcare industry knowledge.

· Satisfied doctors and nurses every day with fast, friendly, and knowledgeable support for medical insurance needs.

· Met targets consistently by working hard and with strong attention to detail.

· Protected business from unnecessary liability by carefully following security and safety standards.

· Helped managers improve area operations by sharing customer feedback and contributing new ideas.

· Promoted as a Floor Support to provide with the information required to help relay Quality & Accurate information to the customer.

· Assisted associates with problem resolutions.

· Trained and developed new team members on customer service initiatives and operational procedures.

· Consistently met identified team and client performance metrics, goals, and deadlines.

· Answered incoming calls and assisted customers with questions.

· Answered calls or emails from customers and assisted with special requests or resolving complaints.

· Processed customers' product orders in collaboration with third-party fulfilment vendor.

· Promoted best practices by identifying opportunities for process improvements and initiatives.

· Provided solutions, recommendations, and replacements, using an empathetic approach and demeanour.

· Provided expert service by communicating information to customers and following up on promises.

· Trained new associates on store programs and policies.