TUSHAR KAPSIME
Gurgaon
Summary
Quality-focused professional with hands-on experience in customer support and process adherence. Skilled in call and case auditing, identifying performance gaps, and delivering actionable feedback to improve service quality and customer satisfaction. Strong analytical, communication, and reporting skills with a keen eye for detail and compliance
Overview
2
2
years of professional experience
Work History
Associate Service Consultant
Policybazaar.com
Gurgaon
07.2025 - Current
- Assisted clients with insurance policy inquiries and service requests.
- Coordinated with team members to streamline customer support processes.
- Utilized CRM software to log client interactions and track service issues.
Sales Executive
Internsveda
Gurgaon
08.2024 - 06.2025
- Developed strong relationships with clients to understand their needs.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with marketing team on promotional materials and campaigns.
Digital Marketing Intern
Intersnveda
Gurgaon
05.2024 - 07.2024
- Assisted in creating digital marketing strategies to improve brand visibility and engagement.
Education
PGDM - Marketing
Jagdish Seth School of Management
Bengaluru01.2025
B.COM. -
Indira College of Commerce and Science
Pune01.2021
Skills
- MS-Excel
- Teamwork Orientation
- Interpersonal Skills
- Customer Focus
- Networking
- Flexible and adaptable
- Teamwork and collaboration
- Communication
Areasofstudy
- Marketing Management
- Sales Distribution Management
- Digital Marketing
- Design Thinking
- Market Research
- Marketing Analytics
- Managing Online Store
- Proficiency in Business Tools
Projects
Social Media Marketing (Desikala), Develop a social media strategy for Desikala, a Handicraft item app. This involves running an ad campaign through Facebook Ads and analyzing insights from various social media platforms.
Design Thinking (Five-star kitchen Depth Analysis), Conducted an in-depth analysis of Five-star kitchen to enhance their sales by 75%. Improved their hygiene and billing system process. Managing Online Store Project (Tinsel Treasures), Launched a live Shopify website for a new brand, Tinsel Treasures, which offers different artificial jewelry.
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Associate Service Consultant
Policybazaar.com
07.2025 - Current
Sales Executive
Internsveda
08.2024 - 06.2025
Digital Marketing Intern
Intersnveda
05.2024 - 07.2024
PGDM - Marketing
Jagdish Seth School of Management
B.COM. -
Indira College of Commerce and Science