Tushar Katole
Mumbai
Summary
I am an Assistant Manager IT with experience in service desk management, end user support, team management, and vendor management. I have worked as an Assistant Manager IT at Nykaa E-Retail, where I mentored engineers, trained end users, and ensured timely resolution of support escalations. I am proficient in MAC Admin, JAMF, Okta, IT Audit, and Google Suite. I am certified in JAMF Associate, End Point Security Associate, and Microsoft Certified Professional. I have a B.A degree with a specialization in Pass Course from YCMOU, Nashik. My goal is to leverage my skills and experience to contribute to the growth and success of an organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager IT
Nykaa E-Retail
12.2017 - 07.2024
- Handling 15 members of team
- (Adept at implementing IAM policies and managing mobile devices, ensuring adherence to compliance standards, and mitigating security risks
- Demonstrated ability to streamline processes and manage complex projects effectively.)
- JAMF Admin console, Patch management, MDM, Zero Touch, JAMF connect
- Take complete responsibility for effective installation/configuration, operations and maintenance of end user computing and workspace infrastructure
- Monthly ticket count (SR & Incidents) reports / SOP / Process Notes Preparation
- Implemented and configured IAM solutions, including role-based access controls (RBAC) and provisioning/deprovisioning of user accounts
- Managed and secured mobile devices using MDM platforms such as Microsoft Intune, ensuring devices complied with company policies
- Collaborated with cross-functional teams to implement Single Sign-On (SSO) solutions and Multi-Factor Authentication (MFA), improving user experience while enhancing security
- Expertise in managing user access rights and permissions, ensuring compliance with security protocols, and implementing best practices for identity lifecycle management
- Providing technical assistance and support for incoming queries and issue related G suite, JAMF
- Hands-on knowledge Manage Engine, G Suite
- Hands-on Knowledge on JAMF connect, Zero Touch, Patch management, Policy creation
- Extensive experience in IAM tools and technologies such as Okta
- Strong capabilities in implementing Single Sign-On (SSO), Multi-Factor Authentication (MFA), and managing role-based access controls (RBAC)
- Conducted training sessions for end-users on IAM and MDM best practices, improving compliance rates and user awareness
- Good understanding on Gustie, services, Architecture & service flow
IT Executive
Just Dial Pvt.Ltd
01.2016 - 12.2017
- Responsible for providing IT assistance to team members include hardware and software
- Daily/Weekly/Monthly ticket count (SR & Incidents) reports preparation & share with seniors & stakeholders
- Installation and troubleshooting on Remote for Pan India and physical for Mumbai Location
- Managing Antivirus of Mumbai location, co-ordinate with vendor update AV as well reports about infections, scan system and remove infections send reports to SOC Team
- Provided 1St level contact & convey resolutions to customer & in-house issues
- Respond to email message or service request of customer seeking help
- Assist with onboarding of new user for customer
- Provided technical assistance and support for incoming queries & issues related to computer systems, software, & hardware over the Phone or Remote tool
- Manage & deployment of PC Setup (install, test & configure new workstation, peripheral equipment & software as per process requirement)
- Network Share Drive, USB Printer installation & troubleshooting
- Prepare Process wise standard operating procedures (SOPs), Detailed troubleshooting documentation
- Worked on windows OS (Windows 7, 10)
- Worked on ticketing portal, Data backup & restoration
- Maintain equipment’s Stock and Inventory
- Email account setup and management on Exchange using Microsoft outlook configuration (2007 & 2010)
- Mail configuration in mobile device like Samsung, Nokia, Iphone
- Worked on active directory (user creation, modification, group creation, assign role, Policy)
- Worked on MCAFEE Antivirus Basic virus threat outbreak, Anti-virus software issues
Remote Desktop Support Engineer
Lester Infoservices
08.2014 - 12.2015
- Handled US, UK, Canada Clients
- (We provide L1 Technical Support)
- Configure and troubleshoot windows Live mail, Outlook etc
- Troubleshoot PC, LAN, Internet, Application problem
- Provide whole infrastructure, setup & process training KT (Knowledge Transfer) to new joiny member
- Installing anti-virus like, Macfee, Norton, Kaspersky etc
Field Engineer
Gaj IT Salutation
10.2012 - 09.2013
- Providing Support for Customer from Locally Onsite
- Troubleshoot PC, LAN, Internet, Application problem
- Creating & Maintaining LAN
- Installing software's like AutoCAD, Coral draw, Antiviruses like Net protector, Quick heal, Norton
- Assembling Desktop
- Repairing Laptop and desktop
Desktop Support
Open view technology ltd pune
08.2010 - 09.2012
- On site of HSBC Software And Development GLT and 3G Hutchison Pune
- IBM Same time, Lotus note Configuration and backup of accounts
- Installing Internet Data card
- Installation and troubleshooting of HP & LENOVO Optiplex Desktop PCs
- Provided 1St level contact & convey resolutions to customer & in-house issues
- Respond to email message or service request of customer seeking help
- Assist with onboarding of new user for customer
- Provided technical assistance and support for incoming queries & issues related to computer systems, softwares & hardware over the Phone or Remote tool
- Manage & deployment of PC Setup (install, test & configure new workstation, peripheral equipment & software as per process requirement)
- Network Share Drive, USB Printer installation & troubleshooting
- Worked on MCAFEE Antivirus Basic virus threat outbreak, Anti-virus software issues
Technical Support Executive
Agasti Computer
05.2009 - 06.2010
- Providing Support for Customer from Locally & Remotely
- Troubleshoot PC, LAN, Internet, Application problem
- Creating & Maintaining LAN
- Regular Data Backup (windows)
- Providing Support for Customer from Locally Onsite
- Troubleshoot PC, LAN, Internet, Application problem
- Creating & Maintaining LAN
- Installing software's like AutoCAD, Coral draw, Antiviruses like Net protector, Quick heal, Norton
- Assembling Desktop
- Repairing Laptop and desktop
Field Engineer
Beyond computing
09.2008 - 01.2009
- Providing Support for Customer from Locally & Remotely
- Troubleshoot PC, LAN, Internet, Application problem
- Creating & Maintaining LAN
- Providing Support for Customer from Locally Onsite
- Troubleshoot PC, LAN, Internet, Application problem
- Creating & Maintaining LAN
- Installing software's like AutoCAD, Coral draw, Antiviruses like Net protector, Quick heal, Norton
- Assembling Desktop
- Repairing Laptop and desktop
Education
Bachelor of Arts - Pass Course
Yashwantrao Chavan Maharashtra Open University
Akola05-2020
High School Diploma -
J J College
Akola01-2005
No Degree -
New English High School
Akola03-2003
Skills
- JAMF Admin
- End User Support
- IT Management
- Team Management
- Vendor Management
- MAC Admin
- Asset Management
- Google Suite
- Access Management
Personal Information
Total Experience: 14 Years 0 Month
Languages
English
Hindi
Marathi
Certification
- JAMF Associate Certified
- End Point Security Associate
- Microsoft Certified Professional
- Microsoft 365 Certified: Endpoint Administration Associate (Valid upto 10/25)
Timeline
Assistant Manager IT
Nykaa E-Retail
12.2017 - 07.2024
IT Executive
Just Dial Pvt.Ltd
01.2016 - 12.2017
Remote Desktop Support Engineer
Lester Infoservices
08.2014 - 12.2015
Field Engineer
Gaj IT Salutation
10.2012 - 09.2013
Desktop Support
Open view technology ltd pune
08.2010 - 09.2012
Technical Support Executive
Agasti Computer
05.2009 - 06.2010
Field Engineer
Beyond computing
09.2008 - 01.2009
- JAMF Associate Certified
- End Point Security Associate
- Microsoft Certified Professional
- Microsoft 365 Certified: Endpoint Administration Associate (Valid upto 10/25)
Bachelor of Arts - Pass Course
Yashwantrao Chavan Maharashtra Open University
High School Diploma -
J J College
No Degree -
New English High School
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