TUSHAR KUMAR
Application Manager
Bengaluru,KA
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Over 16 years of successful experience in Development, Support and Team Management recognized consistently for performance excellence and contributions to success in Product & Services, Healthcare, Social, Supply Chain, Financial and eLearning industry. Exposure to IT security and compliance such as SOX for enterprise applications. Harnessed technology to make better business decisions, improve efficiency and customer satisfaction.
Overview
1
1
Language
5
5
Certifications
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Application Manager
Avaya Inc.
Bengaluru, India
01.2015 - Current
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Lead Quarter-End war-room team to clear tickets/escalations to ensure sales target is exceeded.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw development and implementation of improvements to support and network operations.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Interviewed, hired, trained and mentored 15+ staff by coaching daily, leading performance reviews and offering constructive feedback
Technical Lead
Newt Global LLC (client – Avaya, Inc.)
Bangalore, KA
11.2014 - 12.2015
- Demonstrated products and specific features at customer locations and special events.
- Proactively managed client correspondence and recorded all tracking and communications.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Coordinated with project management staff on database development timelines and project scope.
Technical Lead
Astric Computers (I) Pvt. Ltd
Patna, Bihar
01.2014 - 07.2014
- Leading project design team, involved in requirement analysis with client
- Providing modular and technical feedback to manager, CTO
- E2E architecture lead – high & low level, Data flow and design, application coding, testing.
- Analysis of different requirement change from management.
- Undertaking any maintenance tasks has been assigned individually and coordinating with QA team.
- Investigated and addressed system issues to enhance usability and improve functionality.
Software Architect
The Aidmatrix Foundation, Inc
New Delhi, Delhi
03.2013 - 12.2013
- Reviewed business success drivers, applying strategic prioritization to future architectural updates
- Analysis of requirement by client
- Providing technical feedback and scoping, involved in daily status and team meetings
- Database design, application programming
- Undertaking any maintenance tasks has been assigned individually and coordinating with QA team
Senior Software Engineer
CTech LLC
New Delhi, Delhi
07.2007 - 02.2013
- Took measures to resolve technical challenge by developing automated process involving Azure to bring demographic records in client SharePoint Online, saving critical time for doctors.
- Pivotal in leading initiative for automating complete process; that reduced human hours by almost 80%.
- Led efforts to integrate 4 different systems (HL7, Billing, Documents/Notes and Medical Coding) into single PMS (Practice Management System) saving lot of time, financial burden.
- Augmented performance of Interfaces running 24*7 by bringing them to SOA; services facilitated faster execution of hundreds of requests/sec to DB and third party API hereby leading to faster processing of records and complete output.
- Gathered and defined customer requirements to develop clear specifications for project plans
Software Developer
GSoft Solutions
New Delhi, Delhi
08.2005 - 07.2007
- Part of database design team
- Programming forms, controls and event handling/validation
- Identified issues, analyzed information and provided solutions to problems.
Education
MBA - Information Technology
IEC University
Himachal Pradesh 07.2016 - 08.2018
B.E - CS
IBME
New Delhi, DL 07.2000 - 07.2004
Skills
Platforms - NET Framework (20 - 45)
API Design and Development
Web Development - ASPNET, Classic ASP, MVC, HTML, AJAX, Bootstrap, IIS, SharePoint
SOAP and RESTful Web Services, WCF, Web Services, SSIS, Windows Services, SAP BAPI, ServiceStack
Language - C#, VBNet
Programming Languages: C#, VBNet
Databases: Oracle, MS SQL, MS-Access, XML
Scripting Tools - JavaScript, JQuery, JSON
Project Management Tools - HP Service Manager (IC/SR/CR/CMDB), JIRA
CRM/PRM, SalesForce (SFDC), exposure to SAP
Project lifecycle management
Requirements analysis & Conflict resolution
Certification
- Microsoft Certified Solution Developer (MCSD) for Microsoft .Net
- HP Service Manager certification
- Certificate in Project Management (Manipal ProLearn)
Accomplishments
- Newt Global LLC - Best Ex-Employee award for excellent performance
- Aidmatrix Foundation - Won appreciation from US FEMA client for excellent performance in project; making the product a hit by implementing ideas such as Social Media sharing of individual needs thereby enhancing a transparent system
Certification
MCP ID# 3645799
Additional Information
- Address : Flat No- 1701, K-Block, Ajmera Infinity, Electronic City Phase-1, Bengaluru, 560100
Timeline
MBA - Information Technology
IEC University
07.2016 - 08.2018
Application Manager
Avaya Inc.
01.2015 - Current
Technical Lead
Newt Global LLC (client – Avaya, Inc.)
11.2014 - 12.2015
Technical Lead
Astric Computers (I) Pvt. Ltd
01.2014 - 07.2014
Software Architect
The Aidmatrix Foundation, Inc
03.2013 - 12.2013
Senior Software Engineer
CTech LLC
07.2007 - 02.2013
Software Developer
GSoft Solutions
08.2005 - 07.2007
B.E - CS
IBME
07.2000 - 07.2004