Summary
Overview
Work History
Education
Skills
Timeline
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Tushar Kundu

Habra

Summary

Dynamic Automated Operation Engineer with a proven track record at Ericsson India Pvt Ltd, excelling in network troubleshooting and incident management. Skilled in root cause analysis and effective customer support, I optimize product design and enhance operational efficiency, ensuring adherence to SLA while fostering strong communication across diverse teams.

Overview

2
2
years of professional experience

Work History

Automated Operation Engineer

Ericsson India Pvt Ltd
Noida
08.2023 - Current
  • Resolving customer complaints, conducting root cause analysis, and optimizing product design.
  • Developed skills in troubleshooting complex problems.
  • Demonstrated strong communication abilities while working efficiently with diverse groups.
  • Maintained accurate incident records, and documented all actions taken during the incident management.
  • Swiftly respond to network incidents, outages, and alerts to minimize downtime, adhering strictly to SLA time frames.
  • Participate in on-call to offer support in critical incidents and provide customers with a more unified and integrated support.
  • Handles alarms signaling network downtimes and performance problems.
  • Identify and verify network issues and outages (e.g. Device failure, connectivity issue.
  • Perform initial fault isolation by analyzing alerts from network devices (routers, switches, and firewalls).
  • Escalate unresolved L1 issues to L2/L3 engineers with comprehensive information.

Internship Trainer

Ericsson India Pvt Ltd
Noida
01.2023 - 08.2023
  • Conducted trainings for interns on various topics, such as professional development and company culture.
  • Created materials for intern orientations and onboarding processes.
  • Monitored, evaluated and recorded training activities or program effectiveness.

Education

B. Tech - Electronics And Communication Engineering

JIS College of Engineering
Kalyani
07-2023

Skills

  • Network troubleshooting
  • Root cause analysis
  • Incident management
  • Device performance monitoring
  • SLA adherence
  • Customer support
  • Knowledge of troubleshooting using a CLI-based interface (SecureCRT)
  • Network protocols
  • Routing protocols
  • Knowledge of the OSI/TCP-IP model
  • Knowledge of monitoring tools: Netcool, Grafana
  • Knowledge of network troubleshooting tools: Remedy, Rizzo, Sevone, and SANXT

Timeline

Automated Operation Engineer

Ericsson India Pvt Ltd
08.2023 - Current

Internship Trainer

Ericsson India Pvt Ltd
01.2023 - 08.2023

B. Tech - Electronics And Communication Engineering

JIS College of Engineering

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Tushar Kundu