TUSHAR MANKAR

• Delivered exceptional SAP support, resolving tickets efficiently & exceeding Service Level Agreements (SLAs)
• Developed and implemented enhancements to improve the functionality and efficiency of SAP systems
• Ensured successful RFC deployments, minimizing disruptions and maximizing user adoption
• Maintained high-quality testing standards to guarantee the functionality and stability of SAP systems
• Performed comprehensive testing of system changes to guarantee quality and stability
• Successfully deployed Request for Changes (RFCs) to enhance system capabilities.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Enhanced team performance by implementing effective project management strategies and providing consistent guidance.

Key deliverables

Project: Cargill Support & Rollout (Trading Segment)

Conducted gap analysis to identify and address any discrepancies between the new system.

• Created master data to ensure accurate and complete information within the system.

• Configured sales document types and workflows within IMG for efficient sales order processing.

A

Implemented shipping and billing processes to streamline customer transactions.

Established pricing strategies using condition techniques for optimal sales management.

• Performed unit and integration testing to guarantee seamless functionality with other modules.

Developed user training materials and documentation to facilitate system adoption.

Executed cut-over activities to ensure a smooth transition to the new system.

• Provided post-implementation support by resolving user tickets and addressing any technical issues.

Project: Dufry Management AG, Segment: Retail

Streamlined processes by automating repetitive tasks, improving efficiency & reducing manual workload.

Enhanced data integrity and flow by proactively identifying and resolving IDOC-related issues.

• Provided support to clients on master data issues during new rollouts, ensuring accurate data foundation.

• Successfully resolved customer issues related to master data and sales, resulting in positive feedback and

improved client experience. • Resolved billing and intercompany process issues within the Sales & Distribution (SD) module.

• Forged strong relationships with key vendors, ensuring timely and cost-effective procurement
• Managed promotional activities to maximize brand awareness and vendor engagement
• Negotiated favorable payment terms to optimize cash flow and profitability
• Established and maintained efficient delivery schedules to meet production demands
• Implemented cost-saving measures through strategic sourcing and negotiation
• Developed comprehensive procurement plans aligning with business objectives
• Ensured efficient material management processes for optimal inventory control
• Secured and maintained compliance with government regulations (FDA, Weights & Measures)
• Successfully established and managed LBT operations, including registration, payment, and reclaims.

• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Built long-lasting client relationships through excellent customer service and consistent followups.