Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Languages
Personal Details Summary
Prime References - Senior Most
References
Timeline
Generic
Tushar Mathur

Tushar Mathur

Jaipur

Summary

"Experienced banker with 12+ years of expertise in corporate, banking client portfolio management, financial risk assessment, and customer service. Consistently maintained high customer satisfaction and implemented process improvements. Seeking to contribute to the success of numerous Bank.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Head

BANDHAN BANK LTD
Jalore
10.2023 - Current
  • Managed a team 10 Including Ops. Team and Sales Team & 08 BU having 4 Sales staff Each.
  • Created the new distribution system of online books, maximizing profitability.
  • A bank's daily operations can include staff, inventory and customer service management, sales and logistics. Some tasks may involve:
  • Managing staff across multiple departments and ensuring they understand their tasks correctly.
  • Monitoring each of the operations and devising strategies to streamline them.
  • Resolving customer queries and complaints, and collecting their feedback for further improvement.
  • Coordinating with the district manager to discuss sales strategies, finances, operations and other details.
  • Preparing a branch's budget to manage cash flow, assets, income and expenses.
  • Monitoring financial performance using metrics, including revenue, costs and profits.
  • Comparing the estimated budget with the actual expenditure to identify areas for improvement.
  • Coordinating with the finance department to ensure accurate financial reporting and compliance with industry standards.
  • Customer relationship management helps ensure a company's success. One of a branch manager's primary responsibilities is focusing on addressing customers' needs and providing quick resolutions to complaints. Here are some of their duties:
  • Talking to customers to understand their requirements and proposing products, and services that can address their needs.
  • Addressing customer complaints, queries and escalations on time.
  • Collecting customers' feedback to improve client service and operations.
  • Identifying opportunities to upsell or cross-sell products, and services to existing customers.
  • Providing loyalty programmes, rewards and discounts to existing customers.

Branch Manager

YES BANK LTD
Kishangarh
05.2022 - 10.2023
  • Managed a team of 15 people of Personal Bankers & Ops Team that includes 01 is Hub Branch and 05 other Un- Banked Branches of Cluster directly reporting to me.
  • Created the new distribution system of online books, maximizing profitability.
  • Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
  • Assess local market conditions and identify current and prospective sales opportunities.
  • Develop forecasts, financial objectives and business plans.
  • Meet goals and metrics.
  • Manage budget and allocate funds appropriately.
  • Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
  • Address customer and employee satisfaction issues promptly.
  • Adhere to high ethical standards, and comply with all regulations/applicable laws.
  • Network to improve the presence and reputation of the branch and company.
  • Stay abreast of competing markets and provide reports on market movement and penetration.

Branch Manager

IndusInd Bank Ltd
Nangal Kalan
05.2019 - 12.2021
  • Identified and mitigated organization wide risks; implemented corrective action plans for process improvement.
  • Achieved individual &branch goals/targets; supported the improvement of new business & retention of customers toachieve operational goals & key performance indicators while keeping in view the profitability.
  • Led various branch functions including budgeting, forecasting and variance analysis.
  • Ensured compliance with organizational and statutory guidelines, policies and procedures.
  • Explored business potential, opportunities & clients to secure profitable business volumes by networking with prospective clients, generating business from existing accounts and achieving profitability & increased sales.
  • Enabled contact with potential customers for developing leads, direct sales & cross-selling financial products.
  • Implemented improvement methodologies to better branch productivity by organizing training sessions and eliminating efficiencies.
  • Delivered product presentations, conducted promotional activities and executed sales initiatives to update customers with the new products/services or product/service enhancements for market development & brand visibility; managed complete performance of channel & branch.
  • Rendered sustained services to clients for high ROI, increased retention level by achieving quality norms and resolved their issues to attain high customer satisfaction; tracked customer complaints and provided resolutions to escalated grievances on a day-to-day basis.
  • Prepared reports to apprise management of the business performance and assisted in formulating future objectives & commercial policies/ procedures.

Branch Manager

Fino Payments Bank Ltd
Jaipur
01.2017 - 09.2018
  • Directed operational functions across distribution, customer service, human resources, administration, and sales.
  • Developed business plans with financial objectives and accurate forecasts.
  • Assessed local market conditions to pinpoint current and future sales opportunities.
  • Managed budget allocation to optimize resource distribution effectively.
  • Implemented professional development programs to advance employee skills at all levels.
  • Motivated branch personnel through targeted training and coaching initiatives.
  • Identified improvement areas and proposed effective corrective actions.
  • Achieved performance goals consistently across operations.

Customer Service Manager

MAA KAMAKHAYA INFO SERVICES PVT LTD
Jaipur
04.2013 - 05.2015
  • Improved public image of the clients through mutual coordination with company, media and public.
  • Managed data and emails related to Media Relationship; generated and shared various reports.
  • Administered press release, press meets, press briefs and one-on-one interviews.
  • Developed relationship with DSA monitored competitors news, negative news and industry stories.
  • Assessed monthly reports, One Pager and Weekly Activity Reports.

Education

MBA -

JAIPUR NATIONAL UNIVERSITY
Jaipur
06.2018

B.COM -

University of Rajasthan
Jaipur
05.2015

Skills

  • Leadership skills
  • Sales strategy
  • Budget management
  • Team management
  • Employee training
  • Customer service excellence
  • Operational efficiency

Accomplishments

  • Pan India Top 10 CASA NOA in New Branch FY 2017-2018 (Fino Payments Bank Ltd)
  • Pan India top 10 in TPP business - FY 2017-2018 (Fino Payments Bank Ltd)
  • DC CC Business Topper in FY 2019-2021 (IndusInd Bank Ltd)
  • Pan India top 05 in Investment & Securities Overall Business -March 2023 (Yes Bank Ltd)
  • Pan India top 10 in TPP business-FY 2022-2023 (Yes Bank Ltd) with All Team Qualified
  • Qualified Zonal Contest 'Chalo Delhi' as region topper in TPP business - Dec 2023-2018 (Bandhan Bank Ltd)with All Team Qualified
  • Qualified Zonal Contest 'Dream Team' as region topper in TPP business - Sept 2024 (Bandhan Bank Ltd)
  • Qualified Zonal Contest 'Agnipath' as region topper in TPP business - Nov.2024 (Bandhan Bank Ltd)
  • Qualified Regional Contest 'Parakramam' as Cluster topper in RTD - March 2025 (Bandhan Bank Ltd)
  • Qualified Cluster Contest 'Roar To Crore' as Cluster topper in RTD - May & June 2025 (Bandhan Bank Ltd)

Certification

  • IRDA Certified
  • NIBM Certified
  • Six Sigma Green Belt (CSSGB)- Platform-Linkedin
  • AI for Business Generative AI - Platform-Linkedin
  • Certification of Competency Business Analysis- Platform-Linkedin

Languages

Hindi
First Language
English
Proficient (C2)
C2

Personal Details Summary

  • Since June 22, 1994
  • Father's Name: Esquire. Sushil Mathur
  • Mother's Name: Miss. Shashi Mathur
  • Home Location: Jaipur, Rajasthan
  • Preferred Location for Job: Jaipur, Rajasthan

Prime References - Senior Most

  • Mr. Rajesh Kachhawa, State Head, Fino Payments Bank Ltd, Jaipur, Rajasthan

Cell no : +91-9929139500

  • Mr. Vinod Bhagtani, Branch Head, HDFC Bank Ltd, Jaipur, Rajasthan.

Cell no : +91- 9414216199

  • Mr. Jitendra Singh Rathore, Cluster Head, Bandhan Bank Ltd, Jodhpur, Rajasthan

Cell no : + 91- 9828213013

References

References available upon request.

Timeline

Branch Head

BANDHAN BANK LTD
10.2023 - Current

Branch Manager

YES BANK LTD
05.2022 - 10.2023

Branch Manager

IndusInd Bank Ltd
05.2019 - 12.2021

Branch Manager

Fino Payments Bank Ltd
01.2017 - 09.2018

Customer Service Manager

MAA KAMAKHAYA INFO SERVICES PVT LTD
04.2013 - 05.2015

MBA -

JAIPUR NATIONAL UNIVERSITY

B.COM -

University of Rajasthan

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Tushar Mathur