Tushar Mhapsekar
Mumbai
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
5
5
years of professional experience
Work History
Restaurant Captian
Povreal (mexican & latin cusine )
Muscat
05.2024 - Current
- Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.
- Developed strategies for increasing customer satisfaction ratings through improved service delivery methods.
- Communicated daily with management about staffing needs, customer feedback, sales goals.
- Ensured proper handling of cash transactions throughout shift including accurate record keeping.
Restaurant Captain
Juliette Restorante And Bar
Mumbai
01.2024 - 05.2024
- Greeted and welcomed guests to the restaurant.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
Restaurant Captain
Sunday Foods
Mumbai
06.2023 - 01.2024
- Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.
- Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.
- Communicated daily with management about staffing needs, customer feedback, sales goals.
- Ensured proper handling of cash transactions throughout shift including accurate record keeping.
Steward
Spree Hospitality
Mumbai
10.2022 - 05.2023
- Company Overview: Indian Cusine
- Explaining the daily menu to customers, assisting seating customers, handling complaints
- Describing special items to customers, delivering food and drinks to each table, refilling water glasses and ensuring customer satisfaction
- Providing friendly, excellent, and professional service to all guests
- Responsible for handling food & beverage orders and serving guests
Steward
Jubliant Food Ltd
Mumbai
12.2019 - 10.2022
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Filled and served various beverages for customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
High School Diploma -
Golden Nest English High School
Mumbai, Maharashtra 02-2013
Skills
- Motivational team building
- Customer service
- Food & Beverage management
- Workflow Coordination
- Team collaboration
- POS systems master
Timeline
Restaurant Captian
Povreal (mexican & latin cusine )
05.2024 - Current
Restaurant Captain
Juliette Restorante And Bar
01.2024 - 05.2024
Restaurant Captain
Sunday Foods
06.2023 - 01.2024
Steward
Spree Hospitality
10.2022 - 05.2023
Steward
Jubliant Food Ltd
12.2019 - 10.2022
High School Diploma -
Golden Nest English High School
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