Tushar Monga
Kanpur,India
Summary
Dedicated professional with a strong foundation in teamwork and collaboration, customer service and sales, and time management. Demonstrates exceptional problem-solving skills and initiative, ensuring store presentation and organisation meet high standards. Proficient in workplace safety and compliance, with a keen attention to detail. Experienced in point of sale (POS) systems, cash handling, stock management, and merchandising. Possesses great mathematical skills essential for accurate financial transactions. Committed to leveraging these competencies to contribute effectively to organisational success while pursuing continuous career growth.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Store assistant
Heavens Electronics
Kanpur, Uttar Pradesh
2023.03 - Current
- Managed inventory to ensure shelves were consistently well-stocked, maintaining 95% availability of key products.
- Directed teams to maximize sales through promotional offers, resulting in 15% increase in monthly revenue.
- Delivered exceptional customer service by addressing average of 50+ customer queries daily and resolving complaints promptly.
- Managed cash registers and processed financial transactions, ensuring 100% accuracy.
- Efficiently loaded and unloaded heavy parcels weighing up to 25kg, adhering to strict safety measures.
- Ensured strict adherence to health and safety regulations, reducing workplace incidents by 10%.
- Orchestrated supplier deliveries to ensure continuous stock replenishment.
Process associate
Genpact
Hyderabad, Telangana
2022.10 - 2023.02
- Managed task distribution amongst team members for balanced workload, resulting in 20% increase in overall output and efficiency.
- Facilitated weekly meetings with staff, promoting open communication and teamwork.
- Assured 98% customer satisfaction by promptly addressing queries and resolving issues within 24-hour turnaround.
- Handled escalations from customers or clients professionally, ensuring swift resolution without compromising service quality.
Education
High School Diploma - Science
K R Education Center
2012.06 - 2013.03
GED - Science
LVM Inter College
2014.06 - 2016.03
Bachelor of Science - Science
Chhatrapati Shahu Ji Maharaj University
2018.06 - 2020.09
Diploma - Electrical
National Council for Vocational Training
2019.06 - 2022.08
Skills
- Teamwork and collaboration
- Customer Service & Sales
- Time Management & Multitasking
- Problem-Solving & Initiative
- Store Presentation & Organisation
- Workplace Safety & Compliance
- Attention to Detail
- Point of Sale (POS) & Cash Handling
- Stock Management & Merchandising
- Great mathematical skills
Languages
English
Fluent
Hindi
Native
Certification
Certificate In Electrician.
Timeline
Store assistant
Heavens Electronics
2023.03 - Current
Process associate
Genpact
2022.10 - 2023.02
Diploma - Electrical
National Council for Vocational Training
2019.06 - 2022.08
Bachelor of Science - Science
Chhatrapati Shahu Ji Maharaj University
2018.06 - 2020.09
GED - Science
LVM Inter College
2014.06 - 2016.03
High School Diploma - Science
K R Education Center
2012.06 - 2013.03