Summary
Overview
Work History
Education
Skills
Awards
Languages
Personal Information
Timeline
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Tushar Negi

Tushar Negi

Bengaluru

Summary

Dynamic Senior System Engineer with extensive experience at Commonwealth Bank of Australia, excelling in AWS cloud services and team leadership. Proven track record in vulnerability remediation and disaster recovery planning, successfully enhancing operational efficiency and security. Adept at client relationship management, driving impactful solutions in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Senior System Engineer

Commonwealth Bank of Australia
06.2022 - Current
  • Leading the team of 12 Associate Engineers, Handling the Storage & Back up IT service in which we are taking backups on AWS Cloud types EC2, RDS, S3, SAP Hana, FSX Ontap EFS & EKS Backups for Different type of tenants in prod and non-prod environment.
  • Multiple SOPs created for the Operations Team to handle day to day activities.
  • Successfully performed the Annual Rufus/MERT Test twice in an year.
  • Fixing vulnerabilities with in 45 days.
  • Monthly Planning and implementation of Failover & Failback activities according to the AWS maintenance patching schedule.
  • AMI Refresh Activities according to the Bank Requirements.
  • Cyberark Onboarding for the IT service and AD accounts.

Account Subject Matter Expert

Kyndryl Solutions Pvt. Ltd.
09.2021 - 06.2022
  • Leading the project to manage BAU, DR, Projects RFS work.
  • Closely working with Client to address and understand the concerns related to Capacity and Performance on weekly and monthly basis.
  • Responsible to maintain monthly UAR, CMDB and quarterly audits related to security and compliance.
  • Handling daily, weekly & monthly meetings with client.
  • Handling high severity issues for troubleshooting, coordination among management, vendor and technical teams to drive resolution to RCA.
  • Involved in Risk assessment, vendor negotiation.
  • Established practices to prepare SOP for repetitive tasks to minimize the Oncall requirements.
  • Experience in solution designing, migration of data center infrastructure.
  • Experienced in Platform Refresh Lifecycle project to replace platform, switches and Storage technologies.
  • Experienced in solution designing, administration, implementation, upgradation EMC SAN and NAS technology of VMAX all flash, Unity, VNXe series, IBM V5100 series, Dell Compellent, Nimble Storage and fabric switches of Cisco MDS and Brocade.
  • Experienced EMC Networker and Data domain for Backup and recovery operations. DD 890 & DD 990. EMC Networker 9.0.0.0.
  • To configures back up, create policies, work flow. Day to day jobs to check backups are running fine or not and hardware related issues.
  • Troubleshooting back up failures, categorizing them to make sure long and repeated failures should be addressed on priority.
  • Monitor Daily queue for restore requests.
  • Proactively monitoring health of back up infrastructure and performing reboots if require.
  • Customizing the backup environment, managing number of groups, number of clients in each group, backup schedule times, configuring policy directive resource.

Technical Services Specialist

IBM India Pvt. Ltd.
06.2012 - 08.2021
  • To provide Storage remote Support to an US based Client which includes managing the Client setup of storage products adhering to strictly to the process. Handling roles & responsibilities of storage administrator cum account focal as well as subject matter expertise.
  • Managing a team of 6 skilled professionals to manage BAU, DR and Projects.
  • The primary job responsibility includes Planning, Logical Configuration, Managing & providing solution of IBM Storage (SVC, XIV, DS Series (4700 and 4800), V7000, flash system (A9000) & SAN Switches).
  • Implementation of Replication (Global Mirror, Metro Mirror, Remote copy etc) between two sites & flash copy within same Storage.
  • Performing SAN based migrations using SVC and DR related activities.
  • Enhance performance, security, reliability & scalability by enhancing internal processes & share suggestion on upcoming hardware.
  • Planning, scheduling and implementing firmware upgrade for the storage boxes and SAN switch as part of Storage Maintenance plan.
  • As a part of the storage management, need to coordinate & work with vendors such as IBM Support for any problems / errors troubleshooting in Storage or in Fabric & also for replacements of hardware parts in it.
  • Responsible for implementations as requested for changing the design according to the Customer’s requirements & in correspondence with the best practices. This includes storage provisioning across all storage in the Account as virtualization is involved, Changes in Fabrics in adding new switches or creation of a new fabric.
  • Responsible to attend meetings like Daily Change Meetings and Weekly Storage Tower performance report discussion with the Onsite & Offshore Management Teams.

Officer

Wipro BPOs Division
02.2012 - 06.2012
  • Receiving calls from US consumers and HCPs. Filling of AEM forms and provide solutions to the clients. Working on client software for entering and retrieving data.

Education

Masters -

Uttarakhand Technical University
Dehradun
01.2011

Bachelors -

B.I.S. College
Gagra Moga
01.2009

Senior Secondary - C.B.S.E. Board

Kendriya Vidyalaya
Haridwar
01.2005

Secondary - C.B.S.E. Board

Kendriya Vidyalaya
Haridwar
01.2003

Skills

  • AWS cloud services
  • Data center migration
  • Storage management
  • Backup and recovery
  • Vulnerability remediation
  • Capacity planning
  • Client relationship management
  • Team leadership
  • Performance optimization
  • Storage area networks
  • Design and implementation
  • Troubleshooting and analysis
  • Process improvement
  • Switches and routers
  • Organizational improvement
  • Disaster recovery planning
  • IT service management
  • Infrastructure management
  • Process optimization
  • Cloud computing expertise
  • Virtualization technologies
  • SOP creation

Awards

  • Five times awarded as Manager’s choice award from people manager
  • Awarded as Exceptional performance in Wipro during training

Languages

  • English
  • Hindi
  • Punjabi

Personal Information

Timeline

Senior System Engineer

Commonwealth Bank of Australia
06.2022 - Current

Account Subject Matter Expert

Kyndryl Solutions Pvt. Ltd.
09.2021 - 06.2022

Technical Services Specialist

IBM India Pvt. Ltd.
06.2012 - 08.2021

Officer

Wipro BPOs Division
02.2012 - 06.2012

Masters -

Uttarakhand Technical University

Bachelors -

B.I.S. College

Senior Secondary - C.B.S.E. Board

Kendriya Vidyalaya

Secondary - C.B.S.E. Board

Kendriya Vidyalaya

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Tushar Negi