Summary
Overview
Work History
Education
Skills
Websites
Languages
Languages
Timeline
Generic

Tushar Patil

Navi Mumbai

Summary

Results-driven Operations Specialist with 5 years of experience streamlining processes, managing logistics, and driving cross-functional efficiency across fast-paced environments. Skilled in team coordination, vendor management, and real-time problem-solving with a strong focus on cost control and service quality. Adept at using data to improve operational workflows, enhance customer satisfaction, and support business growth. Reliable, detail-oriented, and committed to continuous improvement.

Overview

5
5
years of professional experience

Work History

Customer Experience & Operational Specialist

Curefoods
Bengaluru
08.2022 - Current
  • Grid Visibility Management: Ensured 100% grid visibility for all brands and platforms.
  • Monitored live status of kitchens and brands across all cities.
  • Ensured menu visibility and SKU visibility for all brands on platforms like Zomato and Swiggy.
  • Third-Party (3P) Grid Visibility: Achieved 97% 3P grid visibility for all CFI brands.
  • Monitored live status of city kitchens across all CFI brands.
  • Ensured menu and stock visibility for each SKU across 3P platforms.
  • Order Trend Analysis: Analyzed order trends to ensure adherence to processes.
  • Provided training to ground teams and kitchens on best practices.
  • Dispatch and Arrival Management: Ensured on-time order tracking and dispatch.
  • Analyzed Key Performance Targets (KPT) to optimize operations.
  • Ensured compliance with Standard Operating Procedures (SOPs) for dispatch and arrival.
  • Operational Efficiency: Aimed for 90% dispatch and 95% arrival rates.
  • Monitored SOP adherence and identified training gaps.
  • Ensured availability of manpower and equipment for efficient operations.
  • Order Management: Minimized replacements and cancellations for 1P and 3P orders.
  • Checked stock availability to prevent cancellations and replacements.
  • Managed replacements with a focus on customer experience, and revenue generation.
  • Olio, Crustos, Juno’s Pizza Operations & Customer Support Manager.
  • Experience - Oversaw end-to-end pizza store operations, ensuring quality control, timely deliveries, and customer satisfaction.
  • Coordinated with kitchen staff, delivery teams, and third-party logistics to maintain efficient daily workflows.
  • Managed customer feedback channels to resolve escalations, improve service quality, and enhance brand loyalty.
  • Trained and supervised frontline staff to uphold hygiene standards, order accuracy, and service excellence.
  • Implemented cost-saving initiatives by optimizing inventory and reducing food wastage.
  • Took daily sessions with the hierarchy and management in order to streamline the performance.

Operations Executive

SuperZop
Navi Mumbai
01.2020 - 08.2022
  • -Inventory Control: Implementing systems and procedures to track inventory levels accurately, including the use of software tools and manual checks.
  • -Forecasting and Planning: Analyzing historical data and market trends to forecast future demand and plan inventory levels accordingly, ensuring sufficient stock is available to meet customer needs without excess.
  • -Procurement and Purchasing: Managing relationships with suppliers, negotiating contracts, and ensuring timely replenishment of inventory to prevent stockouts or overstock situations.
  • -Warehousing and Storage: Organizing and optimizing warehouse space to efficiently store inventory, implementing systems for inventory rotation (such as FIFO or LIFO), and ensuring proper handling of goods to prevent damage or loss.

Education

MBA - Marketing, Operations and International Business

Bharati Vidyapeeth
Navi Mumbai
01.2022

Skills

  • Teamwork
  • Inventory control
  • Operational efficiency
  • Employee training
  • Logistics management
  • Customer relationship management
  • Project management
  • Operations management
  • Warehouse operations
  • Root-cause analysis
  • Multitasking Abilities
  • Adaptability and flexibility
  • Communication
  • Critical Thinking

Languages

  • Hindi, Full Professional
  • English, Full Professional
  • Marathi, Native or Bilingual

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Customer Experience & Operational Specialist

Curefoods
08.2022 - Current

Operations Executive

SuperZop
01.2020 - 08.2022

MBA - Marketing, Operations and International Business

Bharati Vidyapeeth

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Tushar Patil