Tushar Patil
Operations Associate
Pune,DL
Summary
Operations Associate with experience in insurance operations and sales. Skilled in claims management, CRM tools, data handling, and lead conversion. Recognized as a Star Performer at Allstate for outstanding performance and problem-solving contributions. Previously worked in the international freight forwarding industry, managing field sales, client acquisition, and negotiations. Passionate about delivering excellent customer experience and achieving business growth.
Overview
5
5
years of professional experience
Work History
Operations Associate
Allstate India
12.2024 - Current
- - Manage and process claims documents, ensuring accuracy and timely uploads on SharePoint.
- - Use tools like NexGen, SharePoint, Workday, and AllConnect for operations and data management.
- - Recognized as Star Performer for Q1 for exceeding performance benchmarks.
- - Designed a project allocation template with key instructions, reducing errors, and improving team efficiency.
Sales Executive
Freight Forwarding Industry (Multiple Organizations)
01.2021 - 01.2024
- - Handled field sales and business development for import & export shipments across diverse industries.
- - Built strong relationships with clients, provided tailored logistics solutions, and closed deals.
- - Achieved consistent revenue targets by effective objection handling and negotiation.
- - Developed expertise in international logistics, client onboarding, and cross-border trade operations.
Education
Post Graduate Diploma in Management - Marketing
Institute of Management Development And Research Pune
Pune, India06-2021
Bachelor of Arts -
Yashvantrao Chavan University
Nashik06-2019
Skills
- - Tools & Systems: CRM, Excel, MS Office, NexGen, SharePoint, Workday
- - Core Skills: Customer Interaction, Claims Processing, Lead Conversion, Negotiation, Objection Handling, Data Management, Problem-Solving
Operations oversight
Team support
Operational reporting
Operational efficiency
Verbal and written communication
Workload prioritization
Process improvements
Accomplishments
- - Star Performer (Q1) at Allstate for exceptional operational performance.
- - Initiated and implemented a team-wide template for project allocation, ensuring clarity and alignment across projects.
Timeline
Operations Associate
Allstate India
12.2024 - Current
Sales Executive
Freight Forwarding Industry (Multiple Organizations)
01.2021 - 01.2024
Post Graduate Diploma in Management - Marketing
Institute of Management Development And Research Pune
Bachelor of Arts -
Yashvantrao Chavan University
Strengths
- - Strong communication and relationship-building skills
- - Active listening and empathy in customer interactions
- - Ability to adapt quickly to new processes and tools
- - Consistent performer with problem-solving mindset